We made reservations (5 x Quad Rooms) in Feb 2025 for travel in July 2025. Advertised room size was 500+ sq ft which seems great for 4 people. - One day before travel 1 out of 5 room was canceled with no explanation creating a mess for our party. We needed up getting 2 more rooms last minute in a different hotel 10 minutes away because there was nothing suitable offered. - When we checked in we found out that multiple floors in hotel are closed for reservation. Even on our floor only 2 rooms were available for guest and rest were under renovation. - Room size was now 300+ sq ft only which is barely enough for 4 people to walk in. Forget about luggage and sitting. We ended up getting one more room across the street. Other 3 just suffered cramped space. - Elevators are small and slooooow. Plan to wait for while. Specially during breakfast time. - Expect loud construction noises during week days and same elevators are used by construction staff. - Breakfast quality is good - Water pressure and temperature is great probably because part of hotel is un occupied because of constructions. I won't recommend this hotel

I have never stayed at a hotel that required payment for keeping suitcases for 2 hours before check in. This place will nickle and dime you like crazy. Under construction and noisy and dirty all the time!

The only complaint I have is that the property is under remodeling. The floor I was on was already all remodeled so it was great. Everything was clean new but there’s only two elevators one is taken by the construction. There is a lot of dust around because of the construction. All day long there is construction noise. I am sure the property is going to be great once that remodeling is completed. I did not know this property was under remodeling when I booked it.

El hotel esta en plena remodelación nos tocaron dos tipos de habituna remodelada y otra no y se ve la diferencia. Desayuno agradble pero igual todos los días. Como estan en remodelación se escuchan los trabajos durante el día. Excelente ubicación. Todos los días organizan habitación.

O hotel e bom, estava com a portaria e diversos andares em reforma. Fomos colocados em otimo quarto, num andar ja reformado. O quarto era excelente, limpo e novo. A recepcao foi muito atenciosa e prestativa.

Hotel caro para suas condições. Está em reforma e os elevadores e corredores estão sujos pela reforma. Fiquei em um quarto velho e feio, roupas de cama e toalhas ruins, travesseiro e cama péssima. Barulho da reforma já iniciava cedo da manhã

Under construction. Big holes in floor next to my door and no lighting when I went out of my room made it very unsafe. Elevator once did not work when I was in it so I took the stairs the rest of the stay. They did provide an earlier check in. No complimentary water. Staff was very nice.

A estadia no Hotel foi muito agradável! O café da manhã é bem servido com a variedade de alimentos, ovos mexidos, omelete, calabresa, salsichinha, frutas, frios, sucos e café! O quarto estava limpo e organizado quando chegamos. Os colaboradores são simpáticos e muito educados.

Great staff, went out of their way to help and spoke good English. Room was great, 2 double beds. Location was excellent, only 2 blocks from Copacabana beach. Safe area with plenty of places to eat and drink near by. There is renovation works going on during our stay, but this did not bother us. However there was consideable dust in the lift and communal area, suggest more frequent cleaning of these areas whilst the wor is ongoing. Buffet breakfast was really good, with a great choise of hot and cold food, fruit and pastries. Good value fir money hotel

Walkable and safe. The staff was amazing especially Fabio at the door.

Good stay on vacation

has been pleasure to stay Américas Benidorm Hotel

Nice hotel in the heart of Copacabana with a delicious breakfast and small gym as well as a pool on the rooftop. There are a lot of well restaurants around the hotel.

Very nice stay, would recommend. Breakfast was good. Staff were friendly. After we had checked in, they were doing elevator maintenance, and we needed to climb many stairs, but that was only for an hour, so no issues after that Location was just a 5 minute walk to beat best. Lots of eating options around location too.

Achei o local barulhento, está ocorrendo uma obra no local. O ar-condicionado também muito barulhento. O café da manhã é igual todos os dias. A localização é boa, próximo a vários mercados e lojas e também próximo a praia. Os funcionários são muito prestativos.

Hotel is currently being renovated so a lot of work going on . Rooms are big and adequate for a budget stay and breakfast is ok. Close to Cococabana beach and plenty of shops and dining options nearby only stayed for two nights but ok if on a budget or a short visit

A acomodação do quarto foi excelente. Limpeza perfeita. Cafe da manha foi muito gostoso. Achamos que na entrada seria muito gentil liberarem o quarto. O lobby precisa ser modernizado e mais confortável. No geral gostamos Familia Lagus

Helt okej hotel, rätt så överpriset pga Carnivalen när jag jämför priserna veckorna innan och efter. Frukosten kan man tycka att dom borde lägga ner kärlek på samt hissen lät som en helikopter. Läget var bra och rummet var rimligt.

DO NOT STAY HERE! THEY HAVE BEDBUGS! We checked in, went up to the room, the room did not look at all like the pictures online, apparently they have a few renovated rooms and those are the pictures that they use on Hotels.com, it was very old, dirty and dated, anyway, my wife always look under the mattress for Bed Bugs and there was plenty, we freaked out and she went to the lobby to complain, the check in person told her that he is very sorry and showed her a different room (this is how she saw the renovated room) but we declined because one room has bed bugs means other rooms probably also have bed bugs, so Claudio the check in person told us verbally the refund will be issued the next day, we followed up the next day with hotels.com and were told that the hotel's policy was to not refund (even under the circumstances of bed bugs) and that all Hotels.com could do was offer us $400 Key Cash after we already paid $2875 for a 9 day stay and we are a Platinum tier with Hotels.com and been a customer for over 20 years and we travel a lot. So no more Hotels.com either because they did not stand by their product.

The food at breakfast was terrible