阿罗娜海滩 的度假村

My partner got bed bug bites all over her legs 😢. The service is not available when we need assistance on a Sunday morning, only manong guard is available. Had to look for a drugstore to buy ointments for the bites.

the room we booked was the standard fan room. so we expected it to be very basic. but this room was just simply looking like it was not taken care of for a long time. especially the bath room. the doorknob was almost broken off.. maybe just the screws not fastened anymore. the washing sink was not tightened to the wall. just leaning on the standard and was very wobbly. when leaning on the sink during brushing your teeth you would think it will fall down. the toilet seat was not fastened. simple task of just 2 minutes fastening the screws. the shower itself was not heated which was not a problem but I spend around 10 minutes on descaling the shower head. it was almost fully blocked and had terrible water flow. the shower curtain also looked terrible dirty. the bed mattress is thin and soft but just enough for sleeping. but when you would sit down on the edge of the bed you would really feel the massive wooden bottom of the bed. we only spend two nights there and where traveling on a rented bike during our stay and it just didn't feel like it would be worth the trouble or help much to complain. the state off the room said enough. it was all very noticeable when you entered the room. it would have been nice if the windows would have had mosquito nets so you could have been sleeping with some windows open.

Room was spacious, but just ok. it's only the bathtub that made our stay extra and the smiling nice staff. Maybe if you didn't give us a free upgrade to Deluxe Aqua (Pool view) it was just a so-so stay. Pool wasn't amazing, it was dirty when we arrive with yellow slime floating, so was the beach, it was rocky not ideal for kids. The breakfast was nice but to my surprise they charge us 50% (P498.50) for my son upon check out which they didn't inform us upon check in nor upon entering the food hall on breakfast time. I am willing to pay but at least they should have let us know before hand of the extra charges. They have a free shuttle to Alona but just 1 trip per hour which you should be mindful for it will get full easily and leave even before schedule once full, so be there ahead of time. but overall, it's still a thumb up (1) Bed was King size which was very comfortable for us 2 adults and 1 kid, (2) they have free use of kayak (we weren't able to use though, and (3) I really appreciate hotels/resort with staff who don't discriminate locals from foreigners. They were really nice, always smiling, greeting us and don't just prioritize Foreigners, I felt we were treated equally.

You get what you pay for.. we stay here every time we are in Panglao