威洛比桥景酒店

IM SO SO SORRY I made a mistake! My name is Nikea Lui and I accidentally gave a bad review to this hotel, by accident and was supposed to be for the Willoughby Hotel as to which I left due to how dirty the hotel was and a one star rating is what I gave. I was a little stressed and tired from driving from Victoria so I chose to stay at the twin Tower hotel a very last minute booking. Steve, an absolutely AMAZING host heard about my complaints with Willoughby Hotel and empathised with me, I booked a single Queen room for my son and I to share. Steve upgraded me to a double Queen ennusited room out of courtesy and I couldn’t have been more grateful, as we arrived after 6pm Steve even extended the pool hours for my Son even though it closed at 7pm my son could swim till almost 9pm, thank you Steve and your staff I will be back to stay and I highly recommend Twin Towers for not only their professionalism but overall experience I even gave Steve a hug haha I was so amazed given a stressful experience at Willoughby Hotel. Thank you again for going above and beyond Steve, my son Blaze and Nikea

Clean rooms great staff! Shared bathrooms were clean enough & not an issue.

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Cold showers, Noisy room, no blinds/ curtain on windows

no private shower/bathroom for guests

Great location to Sydney judt walk across the street and catch the 120 bus every few minutes

Clean & comfortable. Staff are fantastic.

Affordable, near transportation. Common bathrooms not a problem, all clean and updated. Excellent dining and bar. Old charming style.

Food good, room comfortable.

Staff kindness, cleanness, rooms well equipped, good room service

Excellent value for money a

Although some of the hotel had been renovated the shared bathroom was tired and needed an overhaul. Attention to windows, frames and blinds required.

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Extra pillows, comfy bed,

An enjoyable stay. I loved the stain glass windows. The good at the bistro was fab. It would be good to fix up the exterior parts of the hotel because it is a great place.

Friendly staff and price

Lovely pub and great staff. Mattresses in need of replacement, not very comfortable sinking off to one side

Rating: ★★★☆☆ We booked a room with two separate beds through Expedia, but when we arrived, we were told that such an option didn’t actually exist at the hotel. Instead, we were given a room with one shared bed, as it was the only available option in our price range. Also, keep in mind that the shower and toilet are shared and located in the hallway, which might be inconvenient for some guests. Pros: ✔ Very comfortable mattress—we slept really well. ✔ Excellent on-site restaurant: you can have breakfast, lunch, and dinner without needing to go elsewhere. ✔ Friendly staff, though you might have to wait a bit before someone shows up at the front desk. Cons: ✖ Misleading booking information—double-check before reserving. ✖ Shared facilities on the floor. Overall, if you’re okay with these minor inconveniences, it’s a decent budget-friendly option with great food and a comfortable bed.

.teas and coffee facilities could be impressive

I’m a bit disappointed with my experience here. I had hoped this would become my go-to place whenever I’m working in Willoughby, but my most recent stay was not as good as the previous ones. During my first stay, I asked the manager what benefits regular guests might receive, as I often have long shifts in Willoughby. The manager told me that for regulars, the process was simple: book your stay, check in, and they’d waive the bond. I thought that sounded great, and during my second stay, the bond was indeed waived. However, on my recent stay, I was charged the bond, which was frustrating. The manager I dealt with this time was not as friendly or accommodating as the previous ones. What really bothered me, though, was that the day after checking out, I received a phone call asking me to prove that I had paid for my accommodation. Considering the payment was processed before I even received my key and was handled by the same person who called me, this seemed unnecessary and unprofessional. I had to send over a bank statement to confirm payment, which I didn’t think should be my responsibility. I also sent an email expressing my dissatisfaction, but I never received a response—no apology, no acknowledgment, not even a “thank you for your feedback.” The manager I dealt with was named Mark, and I’m genuinely disappointed by the lack of follow-up or courtesy. The rooms are not the best, aircon doesn’t work amazing but I thought I can live with that if I’m looked after, unfortun