Mantra Sierra Grand Broadbeach

房間燈光非常昏暗，水壓很弱

I am writing to provide a review for this hotel room. I don’t usually write reviews but the recent disappointing experience made me want to share with potential customers. Here is our experience: - First of all, the location was the best thing as it was very close to the Pacific Fair Centre. - ⁠However, when we checked in, we found that the room was in an unacceptable state, with visible food debris on the floor and significant grime in the bathroom. - In the guest bathroom, the cracked, leaking sink posed a safety hazard and potential for water damage. - We were appalled to find a used towel hanging in the room upon arrival, a clear lapse in basic housekeeping standards. - The staff's customer service was unsatisfactory. The staff on the first day was nice and helpful and she promised that we can get as many towels as we need (as we have a party of six and we were going to swim). However, the staff on the following day was different: she said she will charge us AUS 4 dollars if we get more towels on top of the towels that we got for swimming. When I said the dirty made me allergic, she respond, “I have allergy too.” When I said there were cockroaches, she said, “I will mark it down.” Basically, she did not seem to be helpful and didn’t do anything to ameliorate the situation - Worst of all, we discovered 4-5 cockroaches in the kitchen - a major health and safety violation requiring immediate pest control and deep cleaning. Overall, please think twice before you choose.

停車位少，電梯等待時間很長(一部未使用長達3週了)

Great location but sea view may not be blocked somehow. Helpful staff but facilities are a bit aged.

nice view and comfortable apartment, very convenience to go every where with my kids.

Is a very nice room with family, kids are really enjoy at this apartment!!

很棒的酒店,酒店空間超大,比預期中好

Nice Sea view , but the room facility is getting old . Overall very comfortable with friendly staff . Location was bit far from the city but the sea view from the rooms wins everything !

The room is really big and tidy. Even the location is not really good, quite fast from the beach, but hotel provided free parking, its really good service.

very good!

Great reception and staff, lower fourth floor so extremely noisey, no sound proofing for outside traffic and rubbish pick up. Try and ask for higher floors. Close to everything which was a bonus.

Rooms good size, great pools. Easy drive to theme parks

Rooms are spacious and clean. Hotel only a short walk to restaurants, Casino and Pacific Fair. House

The layout of the room was really comfortable. Big living room, a master bedroom with a private bathroom and a second room and bathroom

Location was perfect. Close to tram, shops, restaurants and beach. Friendly staff and good facilities.

Bed very comfortable, room quiet and the staff very helpful

Location was great, view was nice

The cleanliness and amenities are spotless but this trip was particularly enjoyable due to the incredibly helpful, professional and friendly staff. Big thanks to Tamara for making our stay so pleasant and comfortable.

Make sure the windows and balcony glass is clean!!!ours was very dirty on arrival ,,but was attended to quickly

Staff was so friendly, room was great. Only a suggestion but some salt and pepper would have been great