The staff were helpful and friendly throughout my stay, which I appreciated. However, there were a few things that really affected my experience.
The most frustrating issue was the hot water — the staff were already aware it wasn't working in my room, yet nobody informed me until I had to complain myself. They did move me to another room to shower, which I appreciated, but they should have been upfront about it from the start.
One absolute highlight, however, was the pub food — it was excellent, easily deserving a 5 out of 5. If you’re staying here, make sure you eat there; it truly stood out as the best part of the experience.
The hotel itself is clean and has clearly been renovated, which is a plus given its age. Unfortunately, the beds were not comfortable at all — a significant drawback considering a good night's sleep is the whole point of a hotel stay.
To make matters worse, the hotel sits on a busy main road, and the noise at night was considerable. I had to use noise-cancelling AirPods just to get a few hours of sleep.
The staff's friendliness is genuinely a highlight, but between the communication around maintenance issues, the uncomfortable beds, and the road noise, I'd find it hard to recommend without some honest warnings