金森酒店

Good hotel and facilities. Only down sideways room wasn’t ready at check in time.

The r9om was spotless with a stunning biew over Albert Park, the lakes and StbKilda beach. Highly recommended.

Absolutely terrible experience at this hotel. We booked a 2 night stay, and we arrived around 11:30pm. When we got into our room, we found that it was in absolutely terrible condition, dust everywhere and the toilet seat was yellow, feces on it. My partner tried to clean it, to see it was a stain, but it was all coming off when wiped with toilet paper, which was disgusting. I also have a severe dust allergy, and we had told the hotel about this with the booking and they obviously didn’t care. We called the front desk and they said they can’t do anything about it. When I asked if they can give us a different room, he took us to another room, and that was even worse! The toilet was disgusting! So we checked out of the hotel, at 11:55pm, and thankfully found a booking at another hotel. Since this has happened, I have tried to get in touch with a manager to make a complaint so this not happen to anyone else. But everyone has been giving me the run around - every day it’s a different excuse regarding why the manager is not in. I have sent multiple emails as well and no response. And of course they have told me that I cannot get a refund - even though we were literally in the hotel for a total of 15 minutes before we left! Absolutely terrible! I would suggest no one to stay at this hotel. There are a million better options. It’s a joke that they call themselves 5 star!

We had a family room withbalcony which accommodated our two adult children and us. Twinbeds worked great for our adult twins. The kitchen facilities were more than we expected as we ate in most of the fime after busy days. The location is top notch for St. KILDA beaching and getting to the aussie open tennis. The staff was very accommodating and helpful in all ways.

Great room, two queen beds, two tvs, kitchenette, great view and location!

The room I was given did not reflect the photos, I brought this up and was then told that the photos were old. I booked the Studio Bayview Balcony, but my balcony was facing into someone else’s bedroom while the photos showed the balcony facing the bay.

Great staff, great location, loved our stay.

I consider myself pretty well travelled and I’ve never felt so unwelcome during the check-in process. No smile, no friendly greeting, nothing welcoming at all. The room keycards that were issued did not work and when I came right back down to get it fixed up there was not even a word of apology for the inconvenience. And to top all this off - the advertised $25 per day parking is ONE ENTRY AND EXIT PER DAY. And it is actually $30. So if you think you can come and go as you wish for that daily fee, well, you can’t. Never experienced that before. Room was average - balcony filthy with multiple cigarette butts, bath badly needed replacing/resurfacing, couch very tired…..

Modern room with balcony

Super beliggenhed. Skøn morgenmad. Elendigt internet

The staff is ridiculous making me pay 400 dollars for a bond is a bit ridiculous and they have stolen stuff from me the staff are extremely rude my last time I stayed I had a Knock on my door saying room inspection

Staff were friendly, room was nice, everything was clean and as advertised. Happy to rebook here when I’m back in Melbourne.

Clean room

Fantastic views but the aircon was loud and check-in took a long time due to nobody being at the front desk. Lots of potential to be great but it's not quite there yet.

Excellent room with a great view.

Clean room and comfortable. Would definitely stay again.

Excellent! Great view, friendly helpful staff. Will stay again for sure :-)

Clean room, Quiet

Big rooms, good location

The rooms where beautiful and the staff were very kind and professional. Would recommend this hotel to others.