豪斯格鲁克自助早餐酒店

Sehr zuvorkommende Gastgeber! Schönes Zimmer mit Blick in den Garten. Auf der Suche nach einer Unterkunft auf unserer Radreise sind wir auf diese Pension gestoßen. Radakkus laden war kein Problem. Frühstück sehr gut. Insgesamt eine echte Empfehlung

We didn’t get the type of room we had booked, but no effort what so ever to make up for it or even apologise. It was very difficult to get in touch with the “staff” when needed, and he didn’t speak English at all even if it says they should.

I paid online, received confirmation and showed up on site. Phoned owner and said no room available. Checked Expedia later, rooms still apperantly available. I want a refund

Es gab für uns keine Zimmer, trotz Reservierungsbestätigung von expedia. Aufpassen!

The host was rude and no help at all. There was a mix up and he didn’t have a room so rather than offer help via support or phone he simply closed the do in my face

Schön ruhige Lage, sauber

I ike the place and the wieu

Sehr zufrieden. Es war eine spontane Buchung auf dem Rückweg aus dem Süden. Wir wurden freundlich empfangen, die Zimmer waren sehr sauber, der See zu Fuß erreichbar.

Trotz Buchung über Expedia war für uns kein Zimmer frei. Auf der eigenen Homepage der Pension waren noch Zimmer frei. Vor Ort hat man uns gesagt, dass aber nichts frei ist. Wahrscheinlich lag es am Abrufen der Buchung. Somit kann ich keine Bewertung abgeben, ausser dass es optisch eine schöne Pension ist, in einer tollen Lage. Tipp: Telefonisch buchen!

Apparently the Expedia reservation did not make it all to the property and despite that, they hosted us and made us welcome. Would go there again.

Alles ok

11 dagen voor overnachting geboekt en bevestigd gekregen. Kom je rond 19:00 uur aan na 12,5 uur in de auto te hebben gezeten. Is er geen reservering en geen kamer. Daar was alles mee gezegd, hulp krijgen tot het vinden van een andere overnachting of een sorry, ho maar. De kamer lijkt dubbel verhuurd, ik had aangegeven om bij aankomst te betalen, deze keuze werd mij geboden. Sta je dan moe, bezweet en klaar. Kan je nog even van alles gaan regelen en weer in de auto stappen. Erg onvriendelijk allemaal.

Sehr freundliche und aufmerksame Gastgeber Bin scho das dritte mal jetzt da und komme gerne wieder.

On leaving the accomodation the owner insisted I settle the bill directly with him even though I had paid online via Expedia in advance. I first verified with my bank and with Expedia that the payment had been processed, and then of course refused to pay the bill a second time. At this point Herr Golker became quite bad tempered. I then contacted Expedia to try to resolve the situation; they were helpful and tried to contact the guest house on my behalf. Herr Golker took the call and insisted that he couldn't speak to them as he didn't understand english. Expedia then called back with a German translator, but Herr Golker refused to take the call. I was worried that I might be branded a criminal if I just left at this point, so I called the police myself. The police came to the guest house and spoke to Herr Golker, and reassured me that I could leave. The owner should not list his guest house on Expedia if he is not aware of how payments are processed, or of how to check whether a guest has paid in advance or not--and certainly not if he is also unwilling to speak with Expedia staff in case of a dispute with a guest. This very unpleasant situation delayed my departure and spoiled my day.

Komfort ist nicht ganz so gut, da WC und Bad auf Flur gegenüber sind...geht aber für eine Nacht der Durchreise sehr gut. Ist auch ein gutes Preis Leistungs Verhältnis gewesen.

Terrible hotel. I have paid for the room, however upon check out the property owner insist he has never gotten my booking and ask for payment. I am therefore paid him again so I can leave. I have called hotel.come to stop my payment that I have paid during booking and refund this. Hotel.com insist to call the owner and ask for refund with second payment. I have told hotel.com the owner do not speak a word of English and have not acting honest from my meeting to him. Now hotel.com told the owner did not answered the call after few attempts and therefore no refund for that whatever end. This is totally utterly ridiculous. Never had such a bad experience. Being a gold members I am totally unimpressed. Why hotel.com do not listen to customer experience ??? This hotel must dropped from hotel.com. Business must be run based on integrity and this property has lacked off.

Grundsätzlich schon etwas alte Einrichtung aber sauber. Der Chef bedient selbst. Zum Strandbad ca. 500m Fußweg. Ein Restaurante direkt bei der Gasseneinfahrt, 50m davor.

Beetje primitief en gedateerd. Bed is goed. Als je geen hoge eisen stelt is het een prima uitvals basis. Badenkaart voor Milstatter See krijg je erbij.

Sauberkeit top, Zimmer top, Lage gut, Freundlichkeit und Hilfsbereitschaft top

Arrivati sul posto ci hanno detto che non c'era piu' la camera disponibile, siamo dovuti tornare a casa (il gg prima avevamo telefonato per verificare la disponibilita' e ci avevano assicurato che la camera era disponibile). Pessima gestione. Abbiamo prenotato con expedia, chi ci rimborsa il costo della camera pagato?