We made our reservation the same day as our visit. Following confirmation of our booking, we received a message stating that the hotel was having a party and there would be a live dj set “, so to expect extra noise and a more vibrant crowd. In the message they suggested that we request a quieter room when checking in to make our stay more comfortable. We initially did query getting a refund but we were directed to hotels.com, this seemed like hassle, so we asked for a quieter room as suggested.
We were put in a room , which directly overlooked the party and DJ set, this was certainly not a quieter room. We contacted hotels.com, who advised that they needed approval from hotel manager to arrange a refund. I went to speak to the manager, who was very helpful and agreed to the refund, however, hotels.com stated they hadn’t received anything and would not confirm the refund their end. We decided to checkout early and find another hotel, we queried the refund again with reception staff who said ‘nothing could be done because it’s Saturday’. The reception staff couldn’t have been less helpful. If it wasn’t for the manager, I’d have rated the whole experience as terrible.
In addition the room was basic, the bathroom sink is in the main room and not with the shower or toilet. The toilet door didn’t shut properly and the toilet flush was loud when refilling and took 30 mins to do so. The toilet and shower walls were blurred and partially transparent . This was hostel-like.