索非亚动物园酒店

Perfect stay, nothing to complain about!

Property in excellent condition

Lovely hotel with very spacious room. Good restaurant and excellent staff all around. Thanks for a great stay!

Great hotel, very clean and comfortable.

For a 4 star hotel not to be able to serve dinner and the carpet floor look like there been a teenage party for weeks. Little security and room safe inop. Towls falling apart due to use and taxi did not show up twice.

Il soggiorno è stato piacevole, accoglienza e servizi ok. Credo non tornerò a mangiare nel ristorante per la scortesia dei camerieri. Specialmente un cameriere si è rivelato più volte scontroso e maleducato nei miei confronti, un peccato

Hotel fantastico. Repetire seguramente

Hotel is ok but room furniture outdated, definitely need to refresh rooms. Breakfast basic, staff not really friendly

Hotels.com sold me a standard room with a free upgrade. I was given a basic room or could pay £60 per night for the free upgrade and was told they only have a few rooms they give free upgrades on. Eventually, the next day, got moved. However, the room then wasn’t serviced, I had to ask for some clean towels. The next day I was promised housekeeping but not till after lunch. At 4:30, still not done so had to have another conversation. Was very disappointed. Breakfast, cool instead of hot cooked breakfast, just in tin trays with no lids, the rest was bland. The coffee was ok. One of the bar staff was ok. One of the receptionists was ok. Location, in the middle of nowhere. The bathroom was tiny and would benefit from a refresh.

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Very clean and comfortable place to stay. The rooms are spacious and renovated, good breakfast, the parking lot is behind the hotel very convenient.

Hôtel correcte pour le prix. Mais un pue limite pour un 4étioles. Pas de bouilloire dans la chambre comme indiqué. Petites chambres. Si non très propre. Personnel aimable.

Хороший отель, в центр нужно ехать. Мы брали такси, стоит 5 евро, занимает 10 минут. Вокруг лес. Достаточно тихо, но вокруг ничего нет. Но мы сами выбирали этот отель, нам было удобно.

The hotel is very nice, quiet and very clean. The staff was kind and friendly even accepted to check-in earlier than mentioned on the booking.

Very nice hotel,clean room,very friendly and welcoming staff.

Nice hotel. Good ratio quality/price. 10min drive from airport. Easy parking. Smiley staff at réception.

The check in experience with Petar was terrible. He was unwelcoming and unpleasant. I felt like he was trying not to check me in and help. I suggest that management can improve this process

I was traveling through to Greece and it was a night stop over also to see the city.

Amazing value...wonderful staff We were given an upgrade to an apartment which was perfect as I was in Sofia for dental work..so was able to make my own food as I was only able to eat certain things. Would highly recommend this hotel

Excellent hotel clean and comfortable