DoubleTree by Hilton West Edmonton

From beginning to end all staff were exceptional. The restaurant is a huge asset. I could not be happier with my stay. Too many good things to say.

Asked for receipt at checkout told couldn’t provide it, had to get copy from Expedia. Sent message on late arrival directly to hotel didn’t respond until next day after I already checked out

Small area for continental breakfast for the size of the hotel. 8:00 am Way Too many people to access the breakfast or the machines had out of order signage. Checking out at 9:30am today and I requested a paper printout of my stay the desk clerk refused to give me a copy and said it would be provided by my third party booking. No paperwork on Expedia sooo she didn’t want to accommodate me. Room was clean. Water pressure for the shower was low took longer to shower. Most of the staff were accommodating.

This hotel is beautiful. It’s clean and the staff was very helpful and friendly. I did have an issue with someone having a key card to my room and they tried to get in at 4:30am in the morning but hotel staff were very helpful and apologized for the inconvenience. I also had issues with the TV they were synced to different rooms so I had random people names on it and it kicked me out of Netflix while watching a movie, but the maintenance guy fixed it. I will be staying here again. I tried to already book a work trip but they are sold out of rooms for one of the days already so it didn’t work out.

Rooms are not very sound proof. Guests are disrespectful. They are knocking on their doors, talking loudly in the very early morning (4am). Parking space is plentiful.

Na

Our first night was not great. The people next door were loud and partied all night until 6am. The hotel supervisor was amazing and moved us to a different room, talked to the guests and then gave us a complimentary breakfast for the inconvenience. The restaurant staff were also wonderful, apologizing for the issue. Customer service gets 110% rating. Would definitely return based on how wonderful the staff were!

Need renovations

It was a wonderful stay, we especially loved the big smart TV, the service, and the breakfast. One of the best little hotels we have ever stayed in.

Nice staff and house keeping. Lots of parking spots.

Friendliness atmosphere.

Staff definitely not friendly. Not trained in customer service. When we checked in we were told one of the rooms were upgraded to a suite. They gave the upgraded suite to my kids. That's stupid. Also the elevator was not working so they took the kids with a porter to the suite and the porter didn't help carry the luggage up the 6 flights of stairs expecting the kids to do it. Also it rained during our stay and I asked for umbrellas as most hotels have umbrellas and the front staff said they didn't have any. I asked did they have any and the response was "we gave them out last week and none were returned" not even "I'm sorry we do not". Also most hotels have water dispenser for guests at the front desk. None. Most hotels also have a free coffee in the room. This hotel does not unless you are a Hilton honors rewards member with standing. The staff both front desk and cleaning staff dont even smile or say hello. I think management of this hotel is very poor.

Meh. Fine to hang your hat for a night but front desk staff didn’t even say thank you. Like check-in, I got the key with minimal interaction. Room and hallways clean.

Great friendly staff, clean and comfortable rooms

Some misunderstanding about the complimentary bre6

Extra charge for arriving early even there is room available . Other ways to increase revenue without off putting clientele . Day supervisor Aug 1 unable to exercise discretion for a wedding guest with 4;30 ceremony . Tough for Hilton brand

The room was clean and spacious. Their system was down so check in was extremely slow but they did their best. Family had ordered wine to be in our room on check in which didn’t happen as we were given a different room. The wine was retreaved at 10:30pm after we had gone to the dinner theatre and asked at the front desk. We were given free breakfast to make up for it, fabulous time and great staff.

Very good everything will good and food was good

Very satisfied as always

When we checked in in the evenings and staff was really friendly and helpful. They had a little snack area for you to buy snacks which was awesome. The room was clean, the beds were comfortable. But in the morning when we went to checkout for early appointment, The gentleman behind the desk wasn't very friendly and told me there was an extra charge and that I'd have to pay. It was only $6 but I didn't quite understand what he was trying to tell me and I was in a hurry to get to the hospital ....