Crowne Plaza NOTTINGHAM, an IHG Hotel

​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered from the exact same infestation, with dead insects squashed along the wardrobe rails due to a clear lack of housekeeping. This distressing environment reduced my six-year-old daughter to tears. ​Given these untenable conditions, it was impossible to stay. I presented video evidence to the duty manager and requested a full refund. We were forced to seek alternative accommodation at 10:00 PM. This ordeal was emotionally draining and financially burdensome, forcing us to incur last-minute costs for alternative accommodation and transport. Furthermore, my parents had to cut their trip short, entirely ruining our family plans. ​A standard refund is insufficient for this level of disruption. While I appreciate that front-line staff did everything they could, property maintenance is management's responsibility. I expect full accountability and compensation for our losses and distress.

It was an excellent stay. Gemma at the front desk was so bubbly and sweet. Very friendly and got our trip off to a great start. Room was spacious and clean, Food at the restaurant was great. Time between starter, main, pudding was perfect. Quality of food was great. Drinks were also great. I forget the name of the gentleman who was our server but he was delightful. Making lighthearted jokes and just being very helpful. We had a great stay

Unfortunately they put me in a room that has a thumping sound the whole entire night. It wasn't consistent and would turn off sometimes for a few minutes but I ended up getting only 1 hour of sleep with a pillow squished over my head. I don't know if they would've accommodated a room change, that's on me, but I was just there from 11pm with an early morning exit, so I don't particularly want the middle-of-the-night hassle.

Equipe tres aimable et le service est bien. Le SPA est aussi bien! C’est ma 2eme fois dans cet hotel.

Room were very clean and welcoming. Bed was very comfortable. Nothing was too much for the staff. Everyone was so helpful and polite. Large choice at breakfast and everything was cooked to perfection. The spa facilities were a lovely bonus. We've stayed at a number of Crowne Plaza hotels but I have to say Nottingham is our favorite. The staff are a real credit to the hotel. Thank you for an enjoyable stay.

The air conditioning wouldn’t work in the room and was reported twice and not repaired. A fan was supplied but that just blew the hot air around the room and was very noisy. I understand that problems occur, but this clearly wasn’t working before we were assigned the room. Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue.

Really enjoyed the overnight stay. The hotel is well situated in Nottingham. Staff were very attentive and friendly. Dinner was very nice and the hotel has a nice relaxed feel to it. Only issue in my room was some of the surfaces were a bit dusty. Apart from that I would stay again.

No sleep! Room 705 bang opposite Rock City nightclub. Didn’t stop until 3:35. Then some random women knocking on my door at 3:45.

Lovely stay. Staff were super helpful and friendly. Really convenient for The Royal Concert Hall for someone with limited mobility. Whole hotel is a little tired, but was clean and facilities were excellent. The bathroom in the room was well proportioned but the toilet was situated under a grab rail which made it virtually inaccessible for a larger person, sitting sideways was the only option. The restaurant was lovely, but was under staffed, there only appeared to be one (lovely, helpful) waiter trying to deal with the whole restaurant. Breakfast was plentiful and varied, though if you came down towards the end there was less choice. Have been to other hotels in this chain that were slightly more up to date, this one could perhaps do with a bit of a boost.

Lovely hotel with great facilities and location.

Clean and spacious room Breakfast was good with options for everyone We didn't enjoyed the pool but looked amazing

It was lovely, the staff were excellent and the room was perfect.

Good location. Breakfast was very good. Room was clean and spacious. Lots of seating areas. Car park was convenient but be warned the spaces are very small and really struggle to fit most cars and have space to open doors. Also the height is low and if you have a car that is low it will hit the bottom on the slopes. £18 per day or cheaper if paid in advance with room (on hotel.com).

This hotel is in a great location in the centre, clean well appointed rooms. A good breakfast and great dining area. The only down side is noise in the rooms, woken several times with late night noise from folk in the corridor.

Good Hotel, shower room is too old

Nice room, good breakfast friendly staff

Lovely room. Comfy bed. Spa nice but could do with a bit TLC. Conveniently located and secure carpark

Our was stay was very good room was clean and adequate. Staff were friendly and very helpful. The noise until 0;2.30am was a bit annoying maybe Rock City? We overlooked it.

Lovely modern hotel in a great location. Good breakfast buffet and on the whole very friendly staff.

Clean room with extremely comfortable king bed. Well stocked bathroom, towels etc. Friendly staff, particularly Tushie who helped us when our room card had not been activated for the club lounge.