弗雷德里克水疗餐厅酒店

The room was clean, warm and quiet. Reception staff were friendly and helpfull. We have stayed at Fredricks for many times and will book again in the future

The hotel is lovely, but unfortunately We received a message saying the Spa & pool were closed for maintenance reasons after we had booked. (Non refundable) Found reception staff very pleasant to deal with but also very impersonal. And very scarce! Nobody to be found anywhere at anytime! Nobody offered an apology or even an acknowledgement even though we had booked our stay purely based on the spa facilities. It would have been a nice gesture if they had offered to compensate- even a very small gesture would have been appreciated. There is a pod coffee machine in the room with instructions but no coffee pods :) We were given 2 rolls of toilet paper and they weren't replaced at all during our stay so pack your Kleenex! We weren't given clean water glasses either- room was cleaned but there was no extra effort put in. Fredricks has always been lovely but it is looking dated and could do with some upgrades. Overall a good stay but I couldn't give 5 stars unfortunately

Received a phone call two days before I checked in saying the spa was out of use indefinitely. We got a room upgrade, but the decor throughout the hotel is very dated. Breakfast was poo, the cooked English breakfast was made up of cheap ingredients, not worth the money even at half the price.

Need refurbishment. The SPA wasn't functional.

Spa was closed on arrival, which was a disappointing start to the stay. The restaurant atmosphere was uncomfortable and almost silent, making it an unpleasant dining experience. Despite chicken being listed on the menu, staff were unable to prepare a simple chicken salad, which felt unreasonable. The rooms were very dated and clearly have not been upgraded in many years. Overall, the hotel felt tired, poorly managed, and not worth the money. I would not return or recommend staying

Overall stay was good, very polite service, we feel the hotel needs updating , certain areas also need more attention with cleaning , bar was not attended fully and the draft beer was off , considering the price for beverages, but overall very good .

Lovely people. Sumptuous food. Comfortable room. Excellent shower - room 104. Near a great fish & chip shop (Ross Fish Bar).

Staff were fantastic especially Al in the spa and the waitress serving breakfast both mornings. Room was very clean. Loved the heated outdoor pool. Breakfast was delicious especially the cooked breakfast.

The room was boiling and the heater was stuck on 26 degrees so we had to switch it off. I cut myself on a spring on one of the chairs. The lady on reception was very apologetic but no offer of any recompense. The hotel is dated but our room was spacious with plenty of storage space had we been staying for a longer period of time. Bathroom was very clean and again large. Beds weren’t super comfy but for one night they were sufficient.

rooms could use a bit of an update, especially with amenities, but overall very good service and very friendly staff. the swimming pool and spa facilities where great.

Some of spa was not working in pool only one sauna was working .we ask for fruit and egg benedict not available forBreakfast not good for price. Got to hotel hour early as was ask £20 for early check in. Room was clean and tidy for age of hotel.

Dirty room, shower had more timescale than a council estates kettle, appalling customer support, fire alarm blaring continuously all night, I was told to go to my room or leave if I didn't like it after complaining and now been refused a refund after this unfortunate event and disgusting attitude towards myself. I do not recommend this hotel in any way, I'd rather have slept in a bush full of thorns than stay at this hotel again.

Our stay at Fredrick’s Hotel and Spa was absolutely awful. The property is extremely old and smells unpleasant from the moment you walk in. The room reeked of damp feet and stale air, and everything felt neglected and unclean. The beds and pillows must be from the 1920s — thin, lumpy, and impossible to sleep on. The windows and blinds were covered in cobwebs and dead spiders, clearly untouched for ages. The doors looked damaged and patched up, and the room keys didn’t even have keychains. Cleanliness was shocking. The “fresh” towels had hair on them, and the toilet had years’ worth of scale — clearly they’ve never heard of descaler. The ventilation didn’t work, so the room was stiflingly hot at night, even with the window open. The mini bar was completely empty, and although there was a capsule coffee machine, no capsules were provided — not even one. Downstairs, the bar didn’t have a milk frother for coffee, which says a lot about the attention to detail here. The spa, which is supposed to be the highlight, was freezing cold. The door between the indoor and outdoor pools doesn’t close properly, so the whole area was drafty — both my husband and I caught a cold after using it. Only two out of four pool jets worked, the steam room has apparently been out of order for weeks, the lounge cushions were full of mould, and several showers were broken. This place needs a complete renovation and proper management. It’s falsely advertised as a luxury spa hotel.

Lovely hotel but a bit tired in need of updating

Staff were very accommodating and friendly.

Thought hotel and staff very good food was lovely no complaints

Staff are very friendly, allowed us to check in early which was really helpful. Room was a good size and bed was comfy. The reason for the 4 stars is the place is definitely in need of a little renovation. The spa facilities are tired and in need of repair. Overall a pleasant stay and good value.

Staff very nice and very helpful Room was a bit old and shabby Pool lovely

My stay was fine, nothing stand out awful. I would say that the hotel room was tired and tatty. Wallpaper peeling, stained carpet, dusty and the taps hadn’t been polished in a long time. I gave them a quick buff with a towel and all the watermarks came off. Hotels please train your staff not to say your room number out loud when checking people in. This is a safe guarding issue and an easy fit.

The person working the front desk was lovely And the entrance foyer lovely The rooms were a little more dated but still comfortable The tv signal wasn’t good but it was a wet and windy night too I didn’t use any of the further facilities so couldn’t comment on those A comfortable stay