伯恩茅斯希尔顿酒店

櫃檯人員態度不佳、没服務熱誠、對話都不耐煩、酒店施工已經給房客帶來不方便、入門因施工地面不平、此飯店員工冷眼旁觀、我可是住了5天的客人、

The lift is very stressful with the amount of traffic! I used the other one and got stuck in it!!!! I was petrified. The room at night was noisy with booming music even when I asked for a quiet room I but eventually fell asleep because I was tired. The air conditioning light was bright even when dim! Silly place to put it! The breakfast was fantastic - made the whole stay!!!! I paid a lot for this room so expect perfection!!!

A nice hotel, very clean and Friendly staff. Breakfast was ok, a little limited and food ran out fast without being refilled. The rooms were comfortable however asked twice for extra pillows and nothing turned up. Also bulbs in lamps not working. Batteries in remote for tv not working. Swimming pool and steam room was amazing. Perfect location close to everything.

Fantastic family stay! Highly recommend.We stayed as a family of four and were incredibly impressed by the entire hotel. Our room was both spotlessly clean and very spacious, giving us plenty of comfort. The swimming pool facilities are excellent, and we thoroughly enjoyed using the sauna and steam room. The staff are very friendly and helpful, making us feel welcome throughout our visit. We will definitely be back!

Great location

All good , clean room , I will be using this again

Great stay, food was reasonably priced. Hotel was very comfortable

Lovely stay. Central, easy parking, good spa, big, clean and comfortable room. Excellent breakfast manager who greeted us every day with a big smile, he should get a bonus! Reception staff very friendly. Excellent hotel.

We recently stayed at the Hilton Bournemouth for three nights at a cost of £941, and unfortunately the experience fell well below the standard we expected. Before arrival, we requested bed safety rails for our daughter’s bed. Despite making this request in advance, they were never provided. Throughout our entire stay, the air conditioning did not work. We reported it immediately, and although maintenance attempted repairs, the issue was never resolved. The shower tray also leaked onto the carpet every time it was used. This was reported but remained unresolved. On our final evening, we were offered a room move, but by then our children were already asleep and moving rooms on the last night was not a practical solution. The hotel waived our £50 parking charge and refunded a further £70. While we appreciate the gesture, we do not feel that £120 adequately reflects the impact of multiple unresolved issues during a £941 stay. The staff were polite and courteous, but the overall experience did not meet the standard we expect from Hilton. We hope the hotel improves how it handles pre-arrival requests and resolves maintenance issues more effectively.

Unfortunately, the service did not meet expectations. At check-in, the receptionist was unable to locate my booking package, leaving me waiting for around 15 minutes while I searched through my emails to prove my reservation. Once it was found, I was told my package details would be confirmed later. Over an hour later, I returned to reception only to find she had not followed this up. It was only after I asked again that she confirmed my package details. I also requested dinner reservations for all three nights and was assured they had been made. However, on the second evening there was no reservation for us, as only the first night had actually been booked. The second night's dinner was also disappointing. We waited around 20 minutes before anyone offered us water or took our order, then over an hour for our meals to arrive. Our food was initially delivered to the wrong table. In addition, on two of the three evenings, all seafood dishes were unavailable. I would like to recognise the restaurant manager on our final evening, who sincerely apologised and provided excellent service.

Large comfortable room, decent bed. Nice white fluffy towels. Room serviced whilst we were out. Fridge in room with a couple of water bottles on first day, no further water when room serviced. Fridge is v convenient especially in summer hot weather. Dog bed, water bowl & poo bag delivered to room before we arrived but we didn’t need as we had own supplies. I think the pet charge is steeper than other places we have stayed at £25 pn but guess that’s for extra cleaning. Would hv preferred walk in shower due to mobility as side of bath a bit high at our age. Nearby parking was v convenient & paid for with our room bill tied to our car reg. Wasn’t offered help with bags on arrival despite obvious difficulties. Was pointed in direction of luggage trolley where I only had one hand free to use. Checking out was a straightforward easy procedure. Hotel is a short walk to beach but as we had our dog with us we drove instead about 15 mins to Hengistbury Head which is very dog friendly in summer months with lovely beach access to the sea & a nearby cafe.

Everything was well maintained and the staff friendly. We have the Junior Suite which was perfect in the extremely hot weather - as was the air conditioning. Secure parking worked well but their EV charging points are all untethered so don't forget to bring a cable.

Wonderful air con, beautifully climate controlled. Massive room, very clean and soundproof. The staff were very helpful. Highly recommended.

Hilton where you get exactly what you pay for. Perfect!

Great breakfast choices. Room was okay, bed was too hard and creeky, shower heads not that great. Could do with an outside area to sit and have a drink.

Nice hotel, no hot tub, kids use the small pool for swim lessons. Steam and sauna good. Staff great and helpful. 8th floor bar needs some work. No atmosphere and balcony area seems neglected. Other areas really nice.

AC worked on the hottest day of the year. The staff was super helpful. They comped our parking due to long check in lines. Fab location. Would definitely stay here again.

Have stayed at the Hilton once before and recommend it if you’re visiting Bournemouth. Location is ideal within walking distance of shops and restaurants.

The staff were very helpful. The hotel was nice and so its amenities like the pool, sauna, and steam room. They were very well maintained. The view of the town from our room was amazing, I just wished the door to the balcony could be opened. The room was very well equipped with everything that one will need during their stay and it was a plus that they have in-room breakfast service option if you don’t want to come down.

Wonderful clean , modern hotel with great facilities and great location for beach and shops and restaurants . Wouldn’t hesitate to book again .