伯恩茅斯希尔顿酒店

櫃檯人員態度不佳、没服務熱誠、對話都不耐煩、酒店施工已經給房客帶來不方便、入門因施工地面不平、此飯店員工冷眼旁觀、我可是住了5天的客人、

Great breakfast choices. Room was okay, bed was too hard and creeky, shower heads not that great. Could do with an outside area to sit and have a drink.

Nice hotel, no hot tub, kids use the small pool for swim lessons. Steam and sauna good. Staff great and helpful. 8th floor bar needs some work. No atmosphere and balcony area seems neglected. Other areas really nice.

AC worked on the hottest day of the year. The staff was super helpful. They comped our parking due to long check in lines. Fab location. Would definitely stay here again.

Have stayed at the Hilton once before and recommend it if you’re visiting Bournemouth. Location is ideal within walking distance of shops and restaurants.

The staff were very helpful. The hotel was nice and so its amenities like the pool, sauna, and steam room. They were very well maintained. The view of the town from our room was amazing, I just wished the door to the balcony could be opened. The room was very well equipped with everything that one will need during their stay and it was a plus that they have in-room breakfast service option if you don’t want to come down.

Wonderful clean , modern hotel with great facilities and great location for beach and shops and restaurants . Wouldn’t hesitate to book again .

M

Staff on front desk need more training. It would have been good if they had actually asked if we enjoyed our stay

Nice hotel. Breakfast ok but not the best I’ve had in other hotels. Good location close to restaurants and beach

Excellent hotel and firlendly staff

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The staff were fantastic, the room clean and spacious and the spa was small but nice. The restaurant was a disappointment. Understaffed resulting in long delays getting food and long queues getting seated at breakfast.

Great. And we spotted Injection!

Hotel is great but there is not enough staff woring at the reception an in the morning/breakfast time at the restaurant there is also not enough staff working which is bit hectic. There are 4 desks at the reception and only 1 or sometimes 2 receptionist are serving customers which make us wait for long. Restaurant is nice. Breakfast time -English basic breakfast is served but lunch time dinner has more to offer. Gym/Spa is very nice and walkig distance to the beach is also great.

Really conveniently located with excellent spa, sauna and pool facilities. Most of the attractions were walking distance of the hotel with lots of choice of places to eat. Lovely breakfast. Would go back again 😊

Great trip, lovely staff.

Clean room, sky bar has closed which we didn’t realise ( our fault for not checking ) Breakfast was a disaster, hotel couldn’t cope with the number of people, ran out of fruit and other breakfast items, food items that were there were poor ….. terrible orange juice ….. we gave up and ate breakfast outside the hotel. Staff were helpful and apologetic, but for a major chain that charges premium rates for its rooms the planning was clearly very poor. We wouldn’t stay again.

Very easy check in nice room

I only stayed 2 nights but every time I visit Bournemouth in the future I certainly will stay at the Hilton. From the moment of arrival to leaving the staff were all very pleasant, always willing to help. Great tasting food. The room a standard room was really nice. Good size and very clean. A very pleasant stay, highly recommend