公园头酒店

No advance warning from reception or in the room guide that there is no dinner service on Sunday nights. Without a car (my case) a very real problem and only after serious complaint from myself (80) and friend (91) were cheese sandwiches made (and charged). Rooms on the road are appallingly noisy due to heavy traffic if one needs to sleep with an open window. The fire alarm went off at 5.00 am requiring evacuation due to "a moth" and it is not the first time this has happened recently. No emergency vehicle arrived. No one came to apologise at breakfast the next day.

Main area of hotel was lovely and appreciated the bar being open late after returning from the Kynren. For the price our room off the courtyard was basic but functional. Plastic, disposible cups in bathroom. No dressing table mirror near a socket for us ladies, cheap furniture and roller blinds. We didn’t eat there so can't comment.

What an amazing place to stay and in beautiful surroundings. The rooms were very large, clean, well furnished and had everything you needed to relax including coffee and tea making facilities. All the staff were very welcoming and couldn't do enough to help. Lovely bar, great food for dinner and breakfast. Can't rate this place enough and wouldn't hesitate to stay there again. Thank you to everyone involved at Park Head Hotel.

Travelled for Buisness, great little hotel. Would definitely use again.

On the plus, the staff were very friendly and helpful. The hotel was very clean and well maintained and nicely furnished. The double bedroom with sofa bed I booked turned out to be a 2 double bedroom suite with a lounge with double sofa bed which was a wonderful surprise for myself and my 2 children and superb value. All the rooms had tvs and the bedrooms both had good tea / coffee facilities. The breakfast was also excellent - self service buffet with croissants, juice, cereals and good choice of hot freshly cooked breakfast. On the negative, as stated on website, the rooms are not air conditioned. We stayed during the heatwave. It was very hot. The receptionist was very helpful and gave me a powerful fan so I managed to get a good nights sleep. Our suite was in the main block next to the road. The hotel itself was very quiet. My bedroom was at the back overlooking the car park and reasonably quiet, the fan blocked out any noise. However, my children slept in the front bedroom & lounge/sofa bed next to the road. It was incredibly noisy all night. Tiredness and ear plugs helped. There is another accommodation block behind the car park so request that for a quieter stay. We were visiting the university so all the hotels were fully booked. Overall, for the spacious suite, cleanliness, helpful staff and breakfast, we thought this hotel should be 4 star not 3 star. But ask for a room away from the road otherwise it’s very noisy.

Only spent one night but a good stay. Staff very nice. Even participated in a pub quiz night. Loved the fact that a bar and restaurant on site. Plenty of parking.

Everything great, nice room, bar, restaurant, staff etc

Breakfast good nice staff

Good location and room was comfortable. Nice pillows, decent tv and good shower. Did the essentials well. I would stay again.

Lovely place and room, one thing was the blinds didn’t stop the sun at sunrise

Overall, my stay was a pleasant and straightforward experience - the room was comfortable, everything was in order, and the check-in process was smooth. However, I was quite disappointed to be disturbed by housekeeping early in the morning. As this was a one-night stay and it was well before check-out time, the visit was entirely unnecessary and caught me (and the family) off guard. Being woken up unexpectedly is frustrating at the best of times, and the manner in which staff knocked, and used their key to open the door, was abrupt and rather rude. I'd kindly ask that housekeeping schedules take into account the length of a guest's stay - a single-night booking really doesn't require a morning visit, particularly so early. I hope this feedback is useful, as it's the only thing that put a dampener on what was otherwise a very agreeable stay.

Great little pit stop. Lovely, helpful staff. Clean and comfortable and lovely breakfast. Thank you

I stayed in room 1 during this stay. The room was lovely and large and clean and the coffee machine was a bonus. My only complaint was the noise. There was a lot of road noise plus the extractors/fans on the roof which meant I had to keep the windows closed to reduce the noise which meant the room was very warm. The cooked breakfast was also not up to their usual standard either which was a little disappointing as it's usually very good. I would stay again but not in this room. The staff were great as usual which they are on every visit.

Spacious family room, however very hot and no A/C. Some window would open, others the hinge was faulty so did not stay open. Cleanliness ok.

Todo genial. Muy limpio y ordenado

Check in was great. My daughter loved the colouring books. 😀 The family room was nice and spacious and clean. My daughter found the sofa bed to be a bit on the hard side but was fine once we padded it out with cushions. We enjoyed a lovely breakfast where there was plenty of choice. We will definitely be back.

Really nice place to stay, I'd come back for a short stay again. The full English breakfast was good, my friend thought that his pancakes were under done, the scrambled eggs were out of a packet & watery. The bar was well stocked with a reasonable selection of beers. The only downside was that they don't serve food after 1600 on a Sunday.

Great family room with so much space for us all, met at reception in the evening by lovely helpful staff. The bar area was lovely, breakfast with plenty of choice and a nice garden and park area for us in the morning before our travel

We had a lovely 2 day break at the Park Head Hotel. Everyone was so welcoming and friendly. Breakfast and dinner were delicious and top quality. Our dog, Tilly was well looked after too. Barnard castle and the surrounding area are beautiful with some great walks along the river.

Tasty full English breakfast