黑德兰 SPA 酒店

Lovely stay, great food, great room , friendly and helpful staff

No phone in room. Fan faulty. One window opened slightly the other didn't. Asked for Seaview but declined. Restaurant menu doesn't attract the area e.g seafood. Unaccessible garden through basement. Party on Saturday meant the hotel users were barred without consent to the area. No safety in the sauna such as wear slippers.

i was not happy to pay extra £10 to use the pool, it was never mentioned on the app

We loved the hotel. Our room was lovely with a beautiful view of the sea.

Absolutely fabulous! Staff were accommodating and friendly. Would recommend.

I’ve stayed at this hotel previously and had a positive experience, which makes this visit particularly disappointing. One of the main reasons for booking was the advertised use of the pool. However, on arrival we were informed there is a £10 per person charge to use the facilities. This was not made clear at the point of booking. Had this been clearly stated, we may have considered alternative options. When raising this at reception, the response we received was unexpectedly poor. Rather than acknowledging the concern, the receptionist was defensive and dismissive, stating it was “our problem” and that we should take it up with Hotels.com. She also mentioned they only advertise through Expedia, despite the fact we had booked through Hotels.com. What was most disappointing was not just the additional charge, but the tone and lack of customer care. There was no attempt to understand our position, no apology, and no effort to resolve the situation. The interaction felt cold and unhelpful, which significantly impacted our impression of the hotel.

We needed a quick 'pick you up break' this ticked (and exceeded all the boxes) We loved our stay and we were made very welcome. We will definitely return as soon as we can!!

Yes

Property in a lovely area but it is on a steep hill, which I expected.The rooms are clean and nicely decorated. The staff were very friendly and extremely helpful.

Very nice stay room just needs up dating but clean !

Staff was very nice. Only thing was the water in the shower would rapidly jump from scorching hot to freezing cold other than that are stay was amazing!

Staff were brilliant, room was lovely with a fabulous view

Clean room very clean hotel

The room was spotless the staff were great as was the food

Cleen room polite staff and eletric car points .although to say 10 pound for spa (its not for all day use and that should be explained) i also booked for breakfast as added extra and it says if you do spa wil come with and was still tolf needed to pay

this is a very good hotel and i stay many times

Staff were very nice and helpful. My single room was a bit noisy next to lift, and overlooking the bins. Paid low price so basic

Short stay for two nights and just needed somewhere to stay. I would love to come back and stay longer and have one of the larger rooms but wasn’t required this time. Staff were lovely, rooms clean and everything needed for a comfortable stay provided. Thank you

Lack of staff. When we were trying to book inn nobody at reception.food in the bar was cold. Both meals were returned to the chef . But still come back not very hot.

The room was lovely spacious and warm and spotless.. The breakfast was lovely and actually had hot plates(very unusual). Maybe just a bowl fresh fruit