海尔特拉普酒店

Nice hotel

Lovely hotel, friendly staff. We were in the annex which was a couple of minutes walk away from the main hotel (be careful if you are traversing in heels!. Everything was clean and tidy, although the hand soap/shower wash had not been filled. I would stay again. I did not mention to the staff about the soap so cannot fault them on what I did not mention. Staff were very lovely.

Quirky with some lovely staff in the evening in the restaurant. The gardens are also beautiful but small things could really enhance the hotel to get more from its potential. My stay improved after a few small disappointments. The room was warm and quiet. The meal on the second night was excellent (first night's green curry with poppadoms was less so and lacking in flavour).

Lovely setting but Rooms are very dated

Extensive mould in the bedroom. Very dated decor in room and the taps were broken. Lots of cobwebs. Wedding on and the music played till 00.30 very loud, so couldn't sleep at all. A memorable stay for the wrong reasons

The bracket on the TV was broken could only watch while sitting in the chair

Beautiful hotel gardens are lovely , rooms a little dated but clean with good facilities

We stayed in room 27 which is in a detached lodge house at the end of the carpark. There are a number of self contained rooms. The Carpet on the stairs was thread bare all the way up, the bathroom was very old, and after pressure was non existent. Noise all night, doors banging.

Great staff , very helpful and smiling

Beautiful wedding venue. Very picturesque. Spacious premium room overlooking the gardens. Excellent breakfast and service Would highly recommend.

I think I would sum up the property as "tired elegance"! staff were very helpful and charming and the food was excellent. It must have been a very grand house at one time - I didn't have a chance to explore outside. It has been 7 years since I visited it last for a funeral wake.

Very friendly and helpful staff. Excellent evening meal. Not very convenient to go to dinner _ access to the bar/restaurant was outside and the weather is not always good.

Could be a really lovely Hotel unfortunately the bathroom was in urgent need of upgrading due to a really scratched bath which was also chipped. At first sight we thought it needed cleaned as it was covered in hairs. The shower head came away from the wall and could of hurt the person underneath it. Room furniture was scratched and chipped badly. My partner got locked out the hotel at 1 am on his return. Rang bell many times but was forced to ring myself at 1.30am for me to come down and try to let him in. I could not open the door. There was a paper on the reception desk with the night managers phone number but could not see it from outside. He wrung it over and over but no answer. Eventually the manager came past with earphones and no telephone and I got him to open the door. Not the best experience.

When first arrived put into a dirty room. Hair and shaver in the bathroom. Carpet had bits all over. Looked like it had not been cleaned. Was moved to a room in the outside lodge which again was unclean. Next day they moved my daughter back to the main hotel as thought it was for me a male and not my daughter of which they say never would put in the lodge as no one else was there. Unfortunately has seen better days. Needs a total update and proper cleaning. Would not have booked here except for being near to where we needed. Very sad as used to be of a very high standard.

I stayed here for 4 nights and during the 2nd night there was an issue with the room, and I wanted to change rooms, Millie on reception was very understanding and helpful and sorted me another room out immediately in the lodge for the rest of my stay, I can’t praise her enough for this The food was good and the other staff were friendly and polite

Everything did not stay there

Wallpaper was coming off the walls in the bedroom, the window had been left open all dayy, which I understand for freash air however the room was freezing, I put the radiator on full but after 3hrs it still wasn't warmed up, I went for a shower and the water was cold, the shower leaked and flooded the bathroom. After a couple more hours the radiators started to feel slightly warm, I went to reception and they said the would have a look but they didn't, second time I went down they said that as the radiator had started to warm they wouldn't move me. The radiator did not fully warm up and the room was freezing all night. Would not reccomend staying here, needs major upgrading to reach an acceptable standard.

Originally put in the annex. As soon as we opened the door, the smell of mould, damp hits you, the condition of the room was poor, dated and tired. The bathroom seals had black mould. I wouldn’t say it was fit for someone to sleep in. It just looked like it had been sat there for 12 months untouched maybe. I called reception and she didn’t seem surprised by my reaction. We had got the room for a good price so I’m not sure if we were out there because of that factor. We were moved into the main hotel building, the room was marginally better. Dated, old, tired, not had a deep clean in a while, stains and rips on the carpet, dust build up, bathroom needs a reseal however the bedding was clean as was the toilet although the towels were so hard and dry. No fan in this room but there was in the original, coffee machine but no pods, the hairdryer was dirty and grimy. I personally wouldn’t recommended this hotel to anyone, we stayed due to location for a friends birthday a few miles away. I appreciate we managed to book at around £20/25 less than the normal night rate but even then, it isn’t good value. Basic requirements barely met, definitely not met in the annex room. Sleeping wise, walls are thin. You can hear your neighbours going to the toilet, running the tap, general chit chat, switching plugs on/off, turning lights on, even turning in bed. You can also hear everything from the corridor as well. The only plus for this hotel was the location for where we needed to go

Lovely hotel with lovely staff.

The bedroom appeared to not have been cleaned!