I had an awful experience with this hotel, both before and during my stay.
Before I even arrived, my booking details had apparently been compromised. I received a convincing WhatsApp message containing my full name, the hotel name and my booking date, which led to me being scammed out of £130.51. Multiple people in my group, who had booked through different websites, received the same scam message, making it clear the hotel was the common link.
I emailed the hotel asking for an explanation and what they were doing about the data breach. They never replied. When I called, instead of apologising, they told me that "other guests didn't fall for it" and claimed they were the victims too. Even after guests reported the scam, they never warned future customers that their data may have been compromised.
The stay itself was no better. The room was dirty, the sink was cracked, there were exposed electrical wires hanging out of the wall, and I left with eight extremely itchy bites that are consistent with bed bugs.
The complete lack of communication, accountability and concern for guests is unacceptable. I would strongly recommend staying elsewhere.