Hôtel Mercure Annecy Centre

好員工 好服務

Blev försenade i incheckningen då rummet inte var klart! Inget vidare rum för de pengarna endast en lite glugg till fönster. Frukostområdet var inte inspirerade. Men närhet till Gamla stan och kanalerna det dock ett plus

When I checked in, I reported a very bad odor in my room and requested a room change. That was denied because I was told the hotel was fully booked. No remedy was offered and nobody from the hotel investigated. This made me assume they already knew there was a problem. I turned off the air conditioning since that seemed to be the source of the odor. Unfortunately, the temperature was in the 90's. The window couldn't be opened to allow fresh air. When I checked out, the person at the front desk said it was a known problem with the air conditioning and the technician they had brought in couldn't fix the problem. It is unacceptable to charge money to live in stink when you wouldn't live in it yourself. The hotel is well located near the train station and the old town with lots of restaurants and shopping as well as lake access. Bottom line though is they don't seem to care about the customers.

Super 👍

Excellent location and a very clean, well maintained hotel with friendly staff.

I loved everything about this hotel. The decor is beautiful, the staff was wonderful and friendly, the room was very nice, the shower was big, the location was great. Highly recommend!

Chambre pas fini

Les chambres sont insonorisée, pour moi c'est le plus important

Perfect location. Nice peole. Thank you.

The hotel is small but serves a purpose. We paid for a balcony room which was small, so small that my partner couldn’t do the toilet without the bathroom door being opened. The balcony had a little chair (one) but it really wasn’t worth the extra money. It was quite noisy due to traffic volumes outside. Pillows aren’t the best either. Breakfast was charged at €20 per person per day which we didn’t use and thought was expensive. We ate elsewhere for less. Staff were nice and friendly and had really good English (we had no French which we know is very selfish on our part)

Bell hotel

Super séjour, juste un leger soucis d'étanchéité de la douche ! Après 2500 litres d'eau utilisé

Equipe da recepção e localização são destaques muito positivos. Do lado negativo, housekeeping simplesmente se esqueceu de limpar nosso quarto.

Bel hôtel rénové et confortable.

En couple pour visiter Annecy, Hôtel correct bien placé et personnel disponible. Réduction sur divers parking de la ville très apprécié. Cambre Petite et WC Séparé de la salle de bains/douches. Taille de ce dernier tellement petit qu'une fois entré il est presque impossible de fermer la porte. Ensuite il faut sortir et aller dans la salle de bain pour se laver les mains. Pas digne d'un hôtel de ce standing.

Nice clean room in an ideal location

Chambre petite, hôtel bien située, personnel agréable

The property was clean and well located but the room was small and opened out onto a fake courtyard so giving no sense of day or night. The staff were very good though.

Tout était parfait

Our room smelt of drains, we were moved to the same location one floor above. /This was better, but did not totally eradicate the problem.