Overall, I appreciated the hotel’s beautiful interior design and the high standard of cleanliness. However, my stay was impacted by several issues that affected my comfort and overall experience.
Upon arrival, the air conditioning in my assigned room was only blowing warm air. I contacted reception to request a room change, but I was informed that no other rooms were available at the time, so I was provided with a fan instead.
The following day, I was moved to a different room where the air conditioning was functioning, but it was still unable to adequately cool the room during the heatwave. As a result, I was sweating throughout the night and had difficulty getting proper sleep.
The reassigned room was also located on the ground floor, where noise was a significant issue. I could clearly hear guests walking past and talking outside the room. In addition, the laundry service operated late at night, and the noise from the laundry process was disruptive on both nights of my stay. The laundry carts were also stored in the main guest area and remained visible, which detracted from the overall appearance and atmosphere of the hotel.
Finally, although the hotel advertises a 24-hour reception, this was not my experience. After the main entrance was locked late at night, there was no staff member present at reception to let me in. I had to call the hotel multiple times and repeatedly knock on the door before someone eventually opened it. For both guest safety and convenience, I b