渣油克莱尼酒店

Clean and well appointed room, friendly and helpful staff, and good location. Decent value for money

Tutto perfetto in modo particolare posizione, attrezzature e grandezza appartamento e terrazzo. Unica cosa che non si fa più in genere di aggiungere una cauzione in più oltre alla garanzia della camera

Overall, we had a good stay, but the check-in process could definitely be improved. We arrived at 3pm and there was quite a wait to check in, as a lot of guests had arrived at the same time and there was only one person on reception. Unfortunately, even after checking in, our room wasn't ready for another hour. We paid for parking, which was very convenient to have on-site. However, we had to wait for the owner/manager to move her car so we could access the car park, and then again when we were leaving. Her car was blocking access, as she had already needed to move it for the guest ahead of us as well. That said, the receptionist was absolutely lovely and really made the stay. She was friendly, professional and kept apologising for the delays, even though none of it was her fault. She handled everything brilliantly despite being clearly under pressure, and I would happily stay again because of the excellent service she provided. Apart from the issues at check-in, everything else was great. The room was spacious, clean and comfortable. We didn't make use of the kitchenette, but it would be very useful for anyone staying longer than one night. Overall, a pleasant stay with a fantastic receptionist, but the arrival process and parking arrangements could be better managed.