Mercure Hotel Koeln Belfortstrasse

乾濕分離不佳

Hotel room facilities is very basic. Service is reasonable. Quite expensive during cologne fair.

The hotel was nice and clean …hotel cleaners are exceptional in terms of cleaning the room, receptionists are also approachable and very helpful.

Etwas in die Jahre gekommen (Waschbecken hat Risse), aber sehr sauber. Leckeres Frühstück, gute Betten, prima Schwimmbad zum Schwimmen, ordentlicher Fitnessbereich (könnte noch ein paar Geräte mehr haben). Fahrräder können eingeschlossen werden. Cooler Trinkbrunnen im Foyer.

Virkelig dejligt hotel med rigtig lækker morgenmad, stille på gangene og grønt uden for vinduerne. Man er tit vant til at kigge ind i et andet hotel eller en mur i byhoteller men her var der grønne træer og egern på den anden side. Pænt hotel, dog var der lidt afskalning i loftet og rust på toilettet. Vi benyttede poolen, som var lækker - dog var rengøringen her ikke i top. Der lå skrald og hår rundt i kanten. Fitnessrummet var sparsomt, men med fine maskiner. Fedt at man kunne caste sin egen telefon til fjernsynet og at der var info på fjernsynet også. Hotellet ligger i gå afstand til gode restauranter. Alt i alt et dejligt hotel vi vil anbefale til andre.

Very disappointing experience – not what I expected from a 4-star hotel I booked a two-night stay here and, unfortunately, it did not live up to the 4-star experience I was expecting. The lift was not working during our stay, and the key card access to the adjacent building was faulty, which was inconvenient. The cleanliness of the room was also very disappointing. The bin still had litter in it, the coffee cup had clearly not been properly cleaned from the previous occupant, the coffee machine was dirty, and we even found an empty beer bottle under the bed. To make matters worse, there was building work taking place next door, with loud noise starting as early as 7:30am. This was particularly frustrating as I had booked this trip to celebrate my son’s birthday, and the experience was far from what I had hoped for. Even the checkout experience was disappointing. I handed over my key card and there was no interaction whatsoever — not even a simple “thank you”, “goodbye” or a question about how our stay had been. Given the issues we experienced during our stay, I would have expected at least some basic level of customer service or interest in our experience. Overall, I am really disappointed. When a hotel is advertised as 4-star, I expect a certain standard of cleanliness, facilities and customer service. Unfortunately, this stay fell well short of those expectations, and I certainly did not feel that I received the 4-star experience I had paid for.

Perfect Location if you want to be in the middle of Cologne. Very nice swimming pool and highly air-conditioned wellness facilities. The bar was a nice place for meetings and work, but all self service and no healthy foods. I was expecting at least to get some beer on draft. Especially because I was there during a heat wave, the hotel provided for all my needs. The staff was very nice. I thoroughly enjoyed my visit and would happily stay in that hotel again.

Location is amazing and the staff was so nice

Das Hotel hat uns insgesamt sehr gut gefallen. Die Lage ist zentral und ideal, um die Umgebung zu erkunden. Das Zimmer war sauber und ordentlich. Besonders positiv war das Frühstück. Ausserdem verfügt das Hotel über ein Schwimmbad, Sauna und Fitnessbeteich, was den Aufenthalt zusätzlich attraktiv macht. Insgesamt war der Aufenthalt sehr angenehm und wir würden das Hotel weiterempfehlen.

Good hotel, 20 mins away from city center, quiet neighborhood, staff were friendly. However it is overpriced..

Sauberes Zimmer, sehr freundlicher Empfang, ruhige Lage mit U-Bahn in der Nähe.

Staff for breakfast are amazing

Positives: clean and in a quiet area Negatives: maybe this hotel would have been fine had it not been for a terrible first impression that then meant finding fault with things normally would just have been ignored. On arrival, checked in and told would be staying in the less-than-appealing-looking block the other side of the road (no reception, bar or pool or anything there). Then told am staying in a room on fourth floor and then told the lift is not working. There was no email about this in advance, or message via Expedia. This was not a problem but the fact they had not even bothered to check or update me in advance was lazy practice by Mercure management. The feeling it left me with was that they did not really care about having me as a guest and that feeling persisted the next time I interacted with a member of staff in check-out; who did not even bother to ask me how my stay was. It just gave the impression of a hotel where the culture is one of not really being that bothered at all about customer service. So I can also say that my room smelt of drains, had to phone for the WiFi password, the bed was uncomfortable, the two pillows provided had the structural integrity of a melting block of ice and ice would have been nice as, inevitably, the air conditioner did not work. The hotel did offer me a free drink at the bar on arrival because the lift was broken. The bar was unstaffed at that point, so meaningless. Book elsewhere.

Zimmer und Frühstück top!

フロントのスタッフ方はみんな親切でした。男性のスタッフは英語があまり話せない私に対して翻訳アプリを使って伝えてくれてとても感謝しています。部屋は広くて清潔でした。バスルームも使いやすかったです。大通りに面していないため夜も静かでした。ロビーにウォーターサーバーがあり飲み放題で、これがとても助かりました。ケトルも借りられました。

Lovely warm pool, kind and helpful staff.nice and clean room 💓

Resimdeki görsellerle konakladığımız yer aynı değildi, oda eskiydi, çalışanlar ilgisizdi

部屋はきれいで、バスタブもありの部屋にしていただきました。

Sauberes Zimmer, sehr freundliches Personal, grandioses Frühstück

Alles bestens, gerne wieder!