While it is a short walk down a steep hill to the entrance, the hotel is worth it! We arrived very late, around 11pm, because of a flight delay. I don't remember the name of the man at the desk, but he greeted us by name & helped us up the stairs with the luggage. There was a balcony that we sat on at night. The hotel offers a day tour of Santorini that is well worth the money! Our driver was Nick & he was knowledgeable & drove around those narrow streets with skill. He gave us plenty of time for photos & to explore. The hotel does have ac, but for us Americans, it didn't seem cold. But it worked! There was coffee in the lobby every morning & the desk helped arrange transport when we needed it. Would stay there again!
10 out of 10. The room is very clean, the equipment is new and comfortable. Especially all the staff are very kind, friendly and helpful. This is the most comfortable hotel I have ever stayed in Greece, I would definitely recommend it to everyone visiting Fira as long as they don't mind the lack of views.
Staffs are perfect! Housekeepers are amazing! I was stayed at room number 13, cozy room plus balcony, shops, restaurants, beautiful views...everything can be reached by walking distance.
I will never forget every time whenever I back to hotel, staffs always asked me:"would you like a cup of tea/coffee?"
Strongly recommend and definitely come back in the future.