一个皇家 GG 丽晶酒店

This stay was completely unacceptable and a major decline from our visit two years ago. We booked two Executive King rooms, both of which failed basic hygiene and comfort standards. The bathrooms smelled like public restrooms, and we found a used, wet towel folded in the bathroom. The TV was blaring on entry, which was alarming and showed poor room checks. There was no phone or contact information in the room to reach reception, forcing us to go downstairs ourselves. Staff showed no apology, urgency, or effort to fix the issues. The centrally controlled heating made the room unbearably hot, the fans were dirty, and the night was extremely uncomfortable—especially when planning to wake early for Amrit Vela. Breakfast timings on the website did not match what was followed at the hotel, and we were questioned for not calling from the room despite no contact option being provided. Overall, this reflects serious lapses in hygiene, maintenance, communication, and guest care. Not recommended.

We had an awful stay at the hotel. The check in staff was rude and abrupt. The rooms on arrival were not clean it was clear that the sheets had not been changed and there was hair in the bed. The bathrooms were unclean and no hot water was running. One of the rooms there was no water at all from the toilet and another room no water at all from the tap. One room the tap was turned on and dirty black water came out. The manager then intervened who had a lovely manner and helped us to get 4 new rooms. The hot water still didn’t work until the second day. We had to boil a kettle to get hot water and order hot water from downstairs. There were cockroaches in the rooms which were running around all of the tea and coffee equipment and near our food which we then had to cancel and send back leading to us sleeping hungry. I felt uncomfortable and the stay was ruined by all of these issues. This hotel needs serious cleaning, the staff need proper training and it needs serious maintenance to be done. Will never stay here or at any GG hotels again.

The stay was good The room cleanliness was great Staff was helpful and kind

Good

Very close to Golden Temple and reasonable price

The hotel is in a great location, just steps from the temple. Breakfast is very good, and the staff is friendly and welcoming. The room doesn’t have a window, though it is ventilated, and the shower water was a bit lukewarm. Overall, it’s a nice place with good value.

Excellent location

The positive was the most comfortable bed we have had throughout our stay in India. It is very close to the Golden temple.the staff were helpful when organising transport. The negatives- not clean, everywhere you look the hotel was in need of a good clean. The rooms and bathrooms were tatty looking and looked unfinished . Blinds in the window did not work.

Loved the property

Reason for my 2 start being Firstly, getting out of the hotel was a hassle because there are no Uber or public taxis want to pick you up from that congested place. Secondly, the hotel's interior is extremely dark, which gives an eerie feeling of being inside a ship. The dim lighting and up and down stairs of floors made it difficult to feel comfortable and easy. ALso the dining hall being located in the basement was another downside. It felt unwelcoming and claustrophobic, Another significant issue was the lack of soundproofing. I could hear everything from the guests next door and anyone walking in the hallway, which disrupted my peace and quiet. One of the most disappointing aspects was the breakfast service. They didn't offer eggs, as they considered them a non-vegetarian option. The only postive I can think of the hotel was approximity to Harminder Sahib. One could walk to Darbar sahib in 8-10 minutes from the hotel.

Few steps away from golden temple

Pillows were full of stains even the covers had yellow marks and when i tried to tell front desk guy he said we don’t have any other available tonight.

The room was dingy and the bed had a lot of stains and hair all over in the sheets. The staff were pleasant. We left and found a new hotel.

The bedding was so dirty even washroom was not clean

It was near to Gurudwara which was the main thing and market was close by too

I did not enjoy my stay at this hotel due to poor communication and service. Staff coordination was lacking—I had to repeat the same request to 2-3 people before anything was done. For example, I informed reception in both English and Punjabi that my family would leave at 7 am for the Golden Temple and requested housekeeping during our absence. Despite this, the rooms were untouched upon our return. I was told housekeeping only happens after 2 pm, even though I had informed them beforehand. On the next day, I spoke directly with the housekeeping team and was informed that housekeeping starts from 8am onwards. Very confusing that different staff gave different information. Room service was similarly disappointing. We ordered 2 coffees and 3 bottles of water at 11:30 am, but after waiting for an hour, my husband had to follow up at reception. The order was only expedited because a senior staff member intervened. Additionally, I asked to speak to the General Manager on my second day, but despite seeing him multiple times, he never approached me. This lack of accountability from management was frustrating, especially given the price. On the positive side, the hotel’s location is excellent—walking distance to the Golden Temple and shopping areas. It’s quiet, with a lovely terrace offering views of Sri Akal Takht Sahib. However, at $640 for four nights, I expected much better service. I regret not booking the Taj, where the experience would have likely matched the price.

We could not check in this hotel, as the location was not reachable by car. We followed GPS google to follow the directions. There was heavy traffic jam and the streets were closed towards hotel address. We tried calling the hotel for help but there was no answer. After painful long hours in traffic jam at late night, we had to stay at a different hotel and canceled our reservation at One Earth GG Regency.

Rooms were amazing and very spacious. Absolutely amazing location. It is right beside the Golden Temple.

A very nice hotel based on the location ( steps from Golden Temple) The service levels were nice too. The travel desk is very helpful. We booked a trip to wagah and Karan who runs the travel desk was quite helpful. The car sent was clean and the driver Ajay was a pleasant guy. Our airport transfer too was booked via the travel desk and was timely. The rooms are basic, with a good AC ? Which was needed as it was quite hot when we visited in late July) I wouldn’t mind staying here again if the primary objective is to visit the temple, given the location. If you’re seeking luxury, this isn’t a place for you. The rooms are pretty basic but nice in my opinion. Overall Inhad a pleasant stay.

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