拉托莱托度假村

我被迫未能入住，且無法取消。 I was forced to fail to check in and could not cancel. 這家飯店非常的糟糕，位置顯示為陸地，住址及照片為海上。然而其陸上並無接待處帶人去海上的住宿處。 This hotel is very bad, the location is shown on land, the address and photo are on the sea. However, there is no reception on land to take people to accommodation at sea. 我留言請此飯店來機場接我，然而此飯店僅傳訊息詢問人數與留宿幾晚，從此不再回覆任何訊息。 我在機場空等無人接送，即自行設法前往Semporna的碼頭，然而此飯店亦無在安排碼頭接送，無人帶你去海上住宿處。 在碼頭空等數小時，期間幾次傳送訊息告知飯店我人在碼頭，然而此飯店依然置之不理，完全任何回應。 後來請當地人撥打電話給此飯店，其方表示碼頭接人需另支付100令吉，實在非常的惡劣。 其餘海上飯店有接送，顧客無法自行到達；即便接送需另外付費，亦應當於訂房資訊揭露。此飯店既不揭露接客需另支付100令吉的資訊，又不處理客戶無法入住的困難，是否刻意所為，迫使客人接受變相加價？ Other sea hotels have pick-up and drop-off, customers cannot arrive by themselves; even if the pick-up and drop-off requires additional payment, it should be disclosed in the reservation information. This hotel does not disclose the information that the customer needs to pay another RM100, nor does it deal with the difficulty of customers unable to check in. Does it deliberately force the guests to accept a disguised price increase?

Warning – total scam. Do not go there! We booked Lato Lato Resort through ebookers. After booking, there was no communication about the boat transfer. We only received a reply on the day of arrival, which is completely unprofessional. When we arrived at Lato Lato Resort, we were not assisted properly and were told the resort was overbooked. Without prior notice, we were simply moved to another resort. We later found out that the Agoda and ebookers accounts are managed by a boat driver, not the actual resort management. We were the only guests at the resort. The food was not edible – only the rice was acceptable. I actually lost weight during our stay. Meals were often served cold and it was the same food every single day. The room conditions were unacceptable: cockroaches, mold, bad smell, and no cleaning at all during our 5-day stay. Towels were never replaced. There were also periods without electricity. We felt trapped there. The owner gave a very strange impression and mostly hid in his office with the staff instead of addressing issues. Even worse, the resort does not care about the environment. There was trash in the sea, wastewater and shampoo from toilets go directly into the ocean, and boats drive over coral reefs. Anyone who loves nature should not support this place. We strongly advise others not to book here.

posizione sopra la laguna con la migliore barriera corallina vista in Malesia. Atmosfera familiare, camere davvero molto moltobasic.

Don’t really wanna give a review in case too many people going , and get booked out . Hahaha. And if you’re looking for a 5 star service like Sheraton. Go to Maldives! Not here Lato Lato is literally the best!!! THE BEST! Please undertand that Lato Lato is owned by local people, simple English or Malay will get you thru at ease . We had fun ,karaoke with the employees. embrace the lifestyle living on the water . it’s a big family vibe. Please only contact Lato Lato Resort via WhatsApp ONLY! (Due to language barrier) 1-2 day before your arrival to semporna , WhatsApp them to organise a boat to collect you from 7-Eleven Semporna with a price ( MYR 200/pp includes: Return boat rides island hopping 😍) it was such a good deal!!! Snorkels are also available to rent at MYR 10/ day from the resort. Note: Lato Lato does not serve beers, if you’re keen, please get some on the island to bring them with you. Bonus: a family of turtles living just below the resort . Ok not telling anymore , as we’re booking our next trip to Lato Lato. Bye

We booked for more than a month. Initially try to book directly but when called unanswered then we decided to use EXPEDIA. Then again try to call the resort just to reassure our booking got through. Again nobody picks up the call. WhatsApp messages were late response and information was not completed as needed. I would like to get information on facilities available which I cannot find when Google. When booked only 'Full Board' is available but not the 'Full Package'. I need to know about airport transfer, boat transfer, Island hopping, and any convenience store available should anything be needed last minute. No information was received. We have to call again and again for the resort to respond to WhatsApp messages. This situation worried me as I thought I got scammed. My entire month before vacation makes me restless. Less than a week before our vacation then only received WhatsApp messages from the resort asking us about airport transfer, boat transfer, and island hopping confirmation. 1 day before vacation in the evening the resort WhatsApp to inform on transportation payment which is cash only. Our flight the next day is early morning. Luckily we prepare some amount of cash already as we don't like to do everything at the very last minute. We also brought a first aid kit/dry foodstuff in case no convenience store. (We are right!!) Surprisingly from day arrival until day departure all went smoothly. Driver calls and WhatsApp where to pick us up at the airport.