开放式客房 30 号公寓酒店 - 纳酒店

First, families need to be warned: this property has no elevator. If you have small children, carrying them and your belongings up and down those stairs is exhausting and unsafe. But that was only the beginning of the problems we faced. Our room had a balcony with no lock, which immediately created a dangerous situation for my kids. I reported it to the hotel, and they claimed they would send someone, but no one ever came. They offered us a lower-level apartment, but when we checked it, the ventilation was terrible,the balcony was practically touching another building, making the room feel suffocating. The bathroom situation was awful. It smelled terrible the entire stay, and there was visible mold and a constant foul odor coming from the drains. It was impossible to ignore. The stairs were the most terrifying part. There was no wall,just metal bars spaced about 20 cm apart. My children could easily fit through them. Every trip up or down felt like a life‑or‑death situation. No parent should have to experience that level of fear in a hotel. I contacted Expedia multiple times, explaining how hazardous this was for my kids, and they did absolutely nothing. They told me to deal with the hotel, while the hotel told me to deal with Expedia. Both sides refused to take responsibility while my family was stuck in a dangerous environment. This was a terrible experience from start to finish. I would never recommend this hotel to anyone, especially families with children. Expedia failed

La habitación estuvo muy bien El personal estuvo amable y servicial volveré GRACIAS

The kitchen is not well equipped it only had one coffee cup for three people so we did ask for more and they did provide them.There is no dish soap,pots pans or anything for cooking the blender was dirty the counters were not clean either. There was no bath mat or face cloths and the safe was locked , we requested to have it open so we could use it they said they would but never did. The area is very walkable and close to a lot of things. It is very noisy due to El Fogen next door with live music they are open until 3:00 a.m. also take note this property has no elevator. We are able-bodied so it did not affect us but we were on the 5th floor and had to walk almost 80 stairs each way.. the beds were very comfortable but only have sheets, we requested blankets and we're told they didn't have any. The water is gravity feed so the shower has zero pressure and sometimes zero hot water. It was NOT an overall negative experience just not exactly what we were expecting, just trying to share all the information.

We got what we were looking for. Overall we like our stay. Has a lot off street food and small and big restaurants. El Fagon restaurant is right next door, always has line of people. First night i thought that i could not sleep because of the noise from the restaurants, so i used ear plugs, but next nights i decided not to use them and noise didn't bother me. Also nice torta place Pancho Villa is only a block away. We bought a lot of street food and always had great experience. Our daughter loves el pastor tacos 🌮. We haven't timed it, but around 8-10 minutes walk to the beach. Walmart is right near to the place as well if you need some essentials. Axel was really helpful, always assisted us in our needs, thank you.

Todo excelente

Lo que ofrecen en la página no es lo que hay. No hay espacio suficiente y no hay alberca no hacen la limpieza diario

La habitacion estuvo bien

Nice place. Large room, full kitchen. Full fridge. Security Gate.

They didnt honor my reservation

Llegando al hotel me cobraron 350 de impuestos de no sé qué cosa. Yo les dije que ya estaba todo cubierto pero me dijo la persona de recepción que si no se los pagaba me los iba a cargar a mi tarjeta

Está céntrica

El Studio está en muy buenas condiciones, y la atención por parte de la recepción siempre es muy buena, Axel y Sergio me ayudaron en todo muchas gracias

Loved that it’s close to everything and staff was very helpful and attentive.

We had a bit of trouble with bathroom handle coming off unable to get out called property manager regarding sent someone to take a look he so call fixed my daugther went in to use bathroom and once again it came off other than that it was a cute place to stay

Adoramos a hospedagem. Fica a 1 Km do terminal ADO e da praia e também a 1 km do Chedraui que é de onde saem os Colectivos para Tulum e Cancun. Ao lado tem um mercado Walmart e restaurantes. O quarto é excelente, tudo funciona, ótimo chuveiro, cama confortável e ar condicionado. Na cozinha dá para fazer café da manhã e lanches rápidos. Os funcionários são atenciosos e a comunicação foi ótima. Na rua do hotel também dá para pegar Colectivos que se movimentam dentro de Playa del Carmen. Com certeza voltaríamos a ficar aqui

The people at the hotel are amazing. They go out of their way to make your stay comfortable

This little studio was perfect for my daughter and I. Close to everything. Right beside a fabulous local taco place, across the street from Walmart for groceries, short walk to the beach and Quinta Avenida. Amenities could have been a better, there was a bit of a language barrier with the host, I asked for face cloths and was given hand towels, ended up buying some at Walmart. Not much for cooking utensils & pans, but made do. Our room was facing the street which was a little loud at night, but to me that was part of the local experience. Live music from the restaurant next door. This place was a great location and had everything we needed, and was reasonably priced too. Nothing fancy but I would definitely stay here again.

Excellent staff.

Nothing fancy here, but the rooms are clean and well-attended. Perfect for a solo traveler like myself. Would definitely book again

Excelente volveríamos