彭塔萨尔皇家迪卡梅隆酒店

My family and I visited Royal Decameron for the first time, and we had an amazing experience. My kids had an absolute blast! We spent our days enjoying the pools and participating in the many activities the hotel offered. There was always something fun to do, and everyone in our family had a great time. The staff truly made our stay even more special. Everyone was incredibly friendly and welcoming. A special thank you to Graciela at the front desk, who provided outstanding service. She was always attentive, kind, and willing to help, making sure our stay was as enjoyable as possible. The entertainment team was fantastic as well. They were energetic, engaging, and made every activity so much fun. What impressed us the most was that they remembered our children’s names and went out of their way to make them feel included and ensure they had an unforgettable time. We left with wonderful family memories and would definitely love to come back. Thank you, Royal Decameron, for such a fantastic vacation!

Reservar con anticipación

Laplaya hermosa el lugar para caminar bonito

Todo bien

muy bueno

Good food, clean resort, friendly staff.

Everything was excellent

Room are ok. Clean.

Our room was very clean and the staff was so nice.

Food Low Quality Poor information Staff good Spectacular ocean view

El televisor no funciona

Staff looked bothered when asked questions, in terms of attention to the tourist I feel some were super nice but others didn’t care to give attention to the need. You literally need to wait or talk to them. Food was super good

Todo

Firstly, the hotel is very far from everything. We arrived late at night and grabbed some snacks, but the food was disgusting; the hamburger was dry, and the salchipapas tasted terrible. Our room had an ocean view, which was fantastic, but it was quite simple. The sheets and towels were brown instead of white, the sink was turned off and I couldn’t open it, and there were mosquitoes everywhere. While the food served in the main dining area was delicious, the behavior of some guests was appalling. They ate like animals without any manners, which was quite off-putting. The poor bartender had to make five drinks for one person without receiving any tips, which was really unfortunate. I ended up staying in my room to enjoy the view, but I couldn’t find any channels to watch since there were too many apps, and I didn’t know how to operate the TV. Additionally, the air conditioning was not strong enough. I definitely do not recommend this place. However, I must mention that all of the staff members were very friendly. The General Manager should pay attention to the cleanliness of the premises, and the food and beverage director needs to improve the quality and presentation of the food. Next time, I will be going to the Punta Sal Hotel instead. Elizabeth Agurto

La comida y el servicio del staff es fantastic

The pool and beach areas are beautiful and there were not too many people.

A great place to relax and enjoy every day we loved

Accueil horrible. Nous avions contacté l'hôtel en amont pour ajouter notre enfant de 2 ans sachant que le prix avec un enfant était le même sur votre site. L'hôtel me répond qu'ils ne trouvent pas ma réservation et de le faire à l'arrivée. En arrivant, on me dit que le bebe doit payer le tarif de réception, soit USD 80.- par nuit. Nous arrivions d'un long voyage et voulions mettre le bébé à dormir. A ce moment le réceptionniste nous prend les clés des mains, sachant que la chambre était déjà payée! A aucun moment un manager n'est venu nous parler et décidons de payer pour avoir notre chambre. Pour ce prix il n'y a ni lit pour bébé, ni linge ni baignoire... Finalement je vois qu'on nous facture la TVA, ce qui ne s'applique pas au non résidents. Lors du check out on me promet de me contacter par email et me rembourser ce montant. A ce jour je n'ai reçu aucune nouvelle....

la comida era muy buena tenia variedad de carnes ahora solo verduras salteadas, las habitaciones no limpias las instalaciones viejas

Las personas de servicio del hotel como el restaurant el transporte y limpieza son muy amables, pero el staff del from desk tienen muy mala actitud, lejos de ayudar al huésped te ponen mala cara como si nos estuvieran haciendo un favor. Este hotel es uno de los más caros del Peru y por ese precio lo menos que queremos es recibir una sonrisa y que nos traten con amabilidad.