The staff member we spoke on the phone didn't speak good enough English to understand our questions and request. So when we arrived the next morning, they didn't have a room ready for us. They had to 'upgrade' us to the only available room they had. It was a very kind offer, but it was a smoking room, which of course smells like smoke. (Although they do have non-smoking rooms/floors.) It's acceptable for a stopover as the location is good, just a few minutes walk from the Robinson's Place and Baywalk.