Ten Hill Place，WorldHotels Distinctive

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Initially allocated to an unclean room with dirty towels and uncleaned bedsheets with open cookie packages lying around; second night was reallocated to another room after good experience with reception and reflected better for a 4 star hotel.

We stayed at this hotel on the 1st leg of our trip around Scotland and it was a great start of the overall wonderful trip. It is located in the city center within 10 min walk from all major sites: the Edinburgh castle, Royal Mile, and others. Our room was spacious, well maintained, and had everything we needed. The only small issue was low water pressure and rather unstable temperature in the shower. We did not eat breakfast at the hotel as there are plenty of less expensive restaurant and coffee shop options for different tastes.

Great location..food better than anticipated and the separate cafe visited each morning! Pricy by north american standards but good value in Edinburgh!

AMAZING staff! Very clean rooms. Only let down was the breakfast and that was still very nice. Just not up to the same level of excellence of the rest of the hotel. I would stay again.

The room was so nice and the bed was super comfortable. Wefou d the staff very helpful and friendly.

Trevligt hotell som är väldigt väl beläget för en turist i Edinburgh

We enjoyed our stay. The room was spacious and clean. The hotel is located on a quiet street but close to many restaurants and main attractions. We enjoyed the hotel bar each night. I would definitely stay there again.

This is a great property in a very convenient location. It's easy to walk to the Royal Mile and Old Town - and even over to New Town. The hotel is clean, well-appointed, with helpful and friendly staff. The bar/restaurant area is quite large and comfortable. And there are plenty of restaurant options nearby. Parking is limited, but very convenient. My only complaint: this was the only place I stayed in Scotland (out of 4 hotels) that charged for premium coffees at breakfast.

The hotel and staff were amazing, walking distance to almost everything and overall great experience

Trevligt hotell med lugnt o bra läge i Gamla stan. Tyst och sköna sängar.

Comfortable bed, nice clean room and hotel, convenient location, bathroom had ample space for toiletries. The he room would have been perfect if it had a coffee maker, instant coffee was available but in my opinion not very good. The gym is excellent, one of the nicest I’ve seen. Would definitely stay here again if we travel that way again.

Location a challenge due to their parkade full and had to park next to a homeless shelter in a NCP multi storey parkade. No issues, but when we first arrived very concerning. Restaurant food outstanding. Room very clean and comfortable. Bed exceptional.

The hotel was clean in the staff are nice, but the pillows were flat. The view out our window was of an old toilet on the street. That is not the hotels problem wasn’t ideal as a visitor to the city.

Lovely, friendly staff and a clean, comfortable and spacious room. Great location for the City Centre. Highly recommended.

Hotels.com promised that we would receive a refund for an extra night that was booked by mistake. The hotel manager confirmed in writing that they were happy to authorise the refund and advised that Hotels.com (Expedia) needed to process it. Despite this, Hotels.com told us the hotel was refusing the refund, even though we have an email from the hotel manager stating the opposite. Weeks later, we are still waiting for our money. It has been extremely frustrating being passed back and forth between Hotels.com and the hotel, with each blaming the other. As a customer, it should not be our responsibility to resolve this. This has been a very disappointing experience, and unless this matter is resolved promptly, we will have no option but to pursue legal action to recover the funds..

Great place with a nice and well maintained staff. Location is perfect and for that alone it is a great hotel.

Nice, clean hotel. Comfortable room. Wifi worked! That’s a shocker. Very attentive staff.

Really great find in Edinburgh. We’ve visited many times, this time selecting something different that was well located for our needs. From early arrival, the staff were wonderful - confirmed parking (limited car park so we were delighted to secure a space), room was ready for early check in, smooth & efficient with friendly manner in helping us with directions and having extra pillows delivered to the room without us asking (having noted it on my standard settings on my bookings with hotels.com) The room was great. Well appointed, modern, with everything needed for a comfortable stay and of good quality. We were impressed. The bathroom was nicely appointed and great spacious shower. Sounds silly to state, but everything really did just work as it should (which often isn’t the case even with the biggest of chains and prices). If I had to give two constructive comments, I’d say bottled water in the room should be provided these days (and especially during a heatwave) and the bed seemed small by today’s normal standards. But these were minor and didn’t detract from our stay at all. We had a super stay. Felt like we found a gem we will certainly return to. Thank you to the ladies on reception for making us feel welcomed and the entire team for making sure all was tip top.

Un gros coup de ❤️! J'y retournerai.