There was no problem with the hotel facilities themselves,
and the service staff’s general service was fine.
However, their crisis management ability was inadequate.
Details are as follows:
On the morning of our second day, there was a power outage lasting about 30 minutes.
The power outage itself was not the hotel’s fault.
However,
The hotel did not proactively inform guests about the situation.
I had to go to the front desk myself to ask what was going on.
I mentioned that my friend, who was traveling with me, wanted an explanation from the hotel manager. The front desk told me that the manager would provide one, but I never received any explanation before checking out.
I later sent an email to the hotel but received no reply.
When the third party platform helped me contact the hotel, the hotel responded that I had not reported the issue to them “immediately” (the outage happened in the morning, and I inquired that same afternoon).
I completely disagree with how they handled the situation afterward — they don’t seem to understand what their problem actually was.