We booked this hotel at the last minute due to unexpected passport issues and urgently needed accommodation.
The room and facilities were pleasant, but unfortunately the service was very disappointing. From the moment we arrived, we did not feel welcome. The receptionist greeted us by saying, “What do you want?” I have never been spoken to like that by hotel reception staff before, and it immediately created a poor first impression.
I had booked a VIP package, which stated that welcome amenities such as a bottle of wine or something similar would be provided. As we were celebrating my husband’s birthday, I was looking forward to this, but nothing was offered or even mentioned.
Very few staff members spoke English, which made communication difficult. I also felt that some other guests appeared to receive a much warmer welcome than we did. I want to be clear that all the German guests we met, both at the hotel and elsewhere in Mallorca, were absolutely lovely. My comments relate only to the way we felt we were treated by some members of staff.
If you are an English-speaking traveller, our experience suggests you may not receive the warm welcome you would expect, so this is something worth bearing in mind when choosing where to stay.
It is a shame, as the hotel itself has good facilities, but the poor customer service and failure to provide the advertised VIP benefits meant our stay did not meet expectations. We would not stay here again. It is a 10 walk to the beach.