360 热带雨林酒店

Stay away! It was the worst experience of my whole stay in Sri Lanka. I booked that hotel for 1 night. I noticed that they have a policy for late check in (after 9pm) so on the way I tried to contact them because I was afraid if I will be able to get over there on time. Me and my driver called them several times for hours before my arrival without any result. Finally we got over there about 8:30 pm but there was nobody there and all seemed like closed. We were walking around and calling for help. Finally, a man showed up and really wanted to help us. He asked us to wait and said he'll get the manager. He was trying and trying but the manager didn't respond at all so we were left in the middle of jungle without a room to stay. Fortunately we found another place. The next day I contacted Expedia to get my refund since we didn't get the room. They tried to contact the manager with no results either, after a couple of days they told me the property refused the refund. Expedia offered $25 reward. I also send an email to the property, they never responded. I am traveling around the world and never had a situation like that. Things happens and I always try to be patient and understandable but this situation shows that the property doesn't deserve over 4* reviews. I've heard that they've hired a new manager not so long ago who has an alcohol problems so be careful if you choose them!

I went to several places in Sri Lanka (the more expensive and the lesser) and I can honestly say I had the best time at this accommodation. I stayed in a tent by the river and the sounds of nature are incredible. The hotel is situated practically inside the rainforest, the owner came and picked me up in the village as the accommodation is at the end of a small path and not reachable by car (which made it even more adventurous, you’re truly going back to nature). Staff was more than kind and so friendly, they helped you out wherever they could and more... Service was excellent👌 Can definitely recommend to stay there, already want to go back!

View and sounds next to the forest was fabulous. It’s a 2 minute walk to the entrance. Staff was very friendly. The rooms are succumbing to nature but beds were good. We felt the food was overpriced for what it was.