雨林生态旅馆

We had meetings in nearby Lugazi and originally planned to stay in the town. However, when the option of staying in the nearby rainforest came up, I decided the cool of the forest and its quietness were a far better option.

We had meetings in nearby Lugazi and originally planned to stay in the town. However, when the option of staying in the nearby rainforest came up, I decided the cool of the forest and its quietness where a far better option.

This hotel is so rundown and disgusting. The pool was so dirty. The baby pool didn't even have water. The pool bar was not in use. The pool toilets didn't work and were extremely unhygienic. The furniture around the pool is all broken bits of timber. Nothing has been maintained. The place looks like an abandoned hotel from a horror movie. The rooms had mold covering the ceiling. The curtains were filthy. There was no hot water. The pillows and mattresses were old and uncomfortable. The blankets had holes in them from rats. There was even a rat in one of our rooms! Due to the toilets not working is our room, or in my sisters room, they moved us to new rooms. The toilets there didn't work there either. There was still mold on the ceiling (although less than the other room) and really dirty curtains. One of the staff did stay until around 9:30pm to fix one toilet for us in which we were grateful. The restaurant was dirty and stone slate pathways covered in slippery mold. The food served wasn't fresh. The whole experience was so disappointing and unpleasant. Especially at the high prices they charge - we expected more. The pictures on hotels.com are nothing like the hotel offered. As we had booked and paid for 2 nights through hotels.com, we tried to get a refund for the second night but the hotel refused. We are still trying to get a refund through hotels.com.

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My wife and I spent one night here. The hotel is very nicely located in the rainforest and you can see monkeys and birds right from the lodge. You can also do walks directly from the hotel. The staff were really friendly and the room was very comfortable and spacious although a little dark even with all the lights on. Food was good. The WiFi did not work while we were here and we did not use the pool but it looked nice. The only other downside was the bar was out of a couple of drinks (no Nile or Campari). Other than that it was a very peaceful stay and the staff were lovely. Food was good. Would definitely recommend and stay again.