Eden Roc Hotel

I stayed there for 5 days last week as I needed to stay closer to the airport. This was the first time I used this place, and was pleasantly surprised by the quality of the service. My first impression was not so good as we arrived close to midnight and the only clerk on the desk was non-English speaker. Nevertheless, there were no problems in getting across what I and teammates needed in terms of service. This is a 3~3.5 star hotel not 5. With that said, this place deserves good review!

we had an amazing experience at the hotel. My husband needed some medication and we had been to almost all the pharmacies and two hospitals in Saigon to try and get it. Desperate I asked one of the receptionists at the hotel if she could phone the doctor who prescribed the medicine and ask where we could get it. We then went out to dinner. When we returned I believe it was the manageress (or maybe owner, not sure) who told us she had good news. Not only did she know where to get it but her husband had gone out and bought it for us. We were blown away by their kindness and willingness to help.

After planning to stay for 4 or 5 days we ended up extending to more than twice that long. It's located far enough out of the tourist zone to meet local people, but close enough to be a short (inexpensive) cab ride from all the sights. We like to walk so we strolled to the Post Office area a few times during our stay. There are plenty of good restaurants, food stands, stores, bakeries and services nearby as well as open and covered markets for browsing and sampling. The room was very comfortable, clean, and convenient and there's a nice roof terrace if you want to bring up a coffee or take-out and enjoy a view. But the best part is the staff. They took care of us like we were family, bringing us very affordable room service, helping us with laundry, directions, taxis, smart shopping and restaurant suggestions, language help, and excellent travel arrangements for tours and for our bus trip to our next destination. They even had one staff member accompany our taxi to the bus station on her scooter to make sure our tickets were accepted and we were shown to the correct bus. They were all very friendly, helpful, and kind. Thuy even surprised us with unexpected complimentary dessert one afternoon. She and her coworkers made our first visit to HCMC a very pleasant success. We recommend them with full confidence.