This is a very nice hotel and the rooms are spacious. We are satisfied with this comfortable stay experience. But I think a minor thing may need to be improved. The temperature of bath/shower is not very steady, and it dropped down after several minutes. Besides, the water from tape also took several minutes to become warm. Since we visited in April and it is still a bit cold, when I washed my hands I felt a bit freezing. It would be better to access hot water more easily.

Clean, friendly and right in the heart of the city

Very nice staff

Room was good, service was slow.

Staff were so lovely and friendly. Bathroom wasn’t the cleanest, few hairs left on the shower. Good location to city centre and everything you’d need to see in Cardiff

The hotel is in a great location and the room was clean and spacious. The staff were really friendly. However, the flooring was creaky and heard everything from the floor above us.

Room lovely, staff amazing, great location

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Clean and comfy bed. Last minute reservation and staff was very accommodating.

Staff were great, the room not so. Every single floorboard creaked, construction work outside room started really early

Most impressed with the pleasant reception and efficiency of the registration and checking-out process. Also the room was clean, comfortable and well appointed.

Room was spotless staff were amazing

Clean and spacious rooms and pleasant staff

Room very clean . Staff all very pleasant. Only downside no hot water and no cooked breakfast avaiable.

I stayed in room 403 and there was a few issues no hot water, the sink tap stopped working at all, the floor is very creaky which makes moving around the room really loud for people around and below. I was moved to room 212 when I mentioned it to the lady at the service desk. New room was better. The staff i came in contact with were all very helpful.

check in was delayed even though i provided the information requested. shower was cold window was knocking all night check out was delayed whilst waiting for invoice for parking. unable to provide a paper copy of invoice for room won’t be returning

Staff polite and friendly Room gorgeous However the breakfast was not worth the money

Staff friendly, clean room. Extremely comfy beds and pillows. Lovely breakfast. Ease of parking. Position of hotel is perfect for town centre and new theatre.

Nice location

Breakfast except fried eggs overdone, coffee could be improved, room clean, staff very friendly