Excellent service on front desk

Très bien situé, pas neuf, mais très bien!

Staff are very friendly and hotel is very close to places in Ottawa. In the Byward Market

Clean Hotel, great location.

Room was Clean and in good condition. Staff was very responsive and co-operative. Always ready to help you. They don't have in-house restaurant - so might feel challenge for breakfast - lunch - dinner. But since property is situated right in the heart of downtown. So you will have lots of option to explore. Also you can order at helpdesk or delivery platform and you can get it delivered. US embassy also walkable distance along with all other tourist place. I enjoyed my stay with my family.

All good

the breakfast was bad

Confortable et parking accessible facilement. Par contre, le quartier ne m'a pas du tout paru sécuritaire. Je n'y retournerai pas pour cette raison.

This hotel is in the Byward market in the heart of downtown which makes a great tourist destination to see our nation’s capital. Hotel is clean, bed is very comfortable and staff are delightful.

The stay was good. Close to everything. Lots of restaurants. Parking is very expensive.$35.00 nite. Pls have full length mirrors in rooms. Very inconvenient for women, when dressing and putting on makeup..

The location of this hotel is ideal; just a couple of blocks from Rideau Street & Rideau Centre Station; it is also adjacent to the picturesque Byward Market area and Byward is adjacent to Parliament Hill with all the beautiful historical buildings associated with the seat of Canadian national government. Plenty of food options. The onsite restaurant is basically a Starbucks subcontractor. Breakfast was adequate but uninspired, only marginally better than fast food options McD's or Tim Hortons. Room refrigerator was nice but no microwave in the room a minus; there was a communal microwave near the front desk which is better than nothing I suppose. Doors locked 24/7, key access required or ring the bell if you have a reservation and need to check in. Looks like ample parking on the premises but I did not drive here but took the O-train from the airport (YOW). I did not touch the climate control in the room but it was fine; however it was only in C and I did not see an option to flip it to F like I have experienced in other Canadian hotels in Calgary and Edmonton.

Quick getaway with our family! We had fun!

Amazing stay

many restaurant options within walking distance

The hotel was immaculate in its cleanliness!

Clean facilities in a great location

The pool was quite dirty in the bottom too much sediments.

Cet hôtel est d'une belle grandeur le personnel est super gentil ,dans les deux langues officielles. La propreté de l'endroit est exemplaire et l'emplacement est central ,près de tout !!. Je recommande cet endroit à tout voyageur !!

Did not use amenities

Everyone from the front desk staff to the maintenance, room cleaning & bistro staff were the most pleasant people we have ever had the pleasure of dealing with.Congrats to the management & down for this!Would recommend this hotel to anyone wanting to stay in Ottawa.