The Lady ( Liliana Escobar) that cleaned our room did an excellent job to get our room ready for an Early Check-in. But the personnel at the reception desk were very UNPROFESSIONAL they told us to wait 4 times ( starting at 9:00 am) for our room to get ready ( we had agree to pay the extra fee for the early check-in) but they told us, as I mentioned before, to wait for times until we finally decided to wait for the regular time to check-in The rest of the stay was very pleasant.