Nice

Take over 1 hour to check-in. We booked beach wing room, but no available room for us. I booked breakfast but they said the room excluded breakfast. Only water is free but you have to ask from front desk. Nothing drink in the lobby and in the room.

good

The staff was very welcoming and helpful.

Everybody was kinda and helpful.

Excellent lounge chairs. Floating sundeck.

Service was horrible. Staff was rude and very unwelcoming. Security came up due to noise complaints over a 2 year old. We were being served dinner in paper plates in dishes that were above $50 cost. Restaurant service staff were very limited having us to wait for service longer than expected. Poolsides were filthy dirty. Worst experience ever

The only thing i can say i liked was the variety of restaurants. Thats it. Everything else was horrible. Waste of money. I stayed at 2 other resorts and this was by far the worst. Royal sonesta is will always be my go to!

Nice hotel

The hotel is ideally situated in a prime city location, offering a private beach and excellent views of the Condado beach area. It provides a tranquil and secure environment. Regarding reservations, please be advised to confirm any additional charges, such as city taxes, property fees, and parking. Depending on your booking method, breakfast may not be included and can be quite costly. Old San Juan is conveniently accessible, with Uber being the recommended transportation option for exploring various restaurants and amenities. Overall, the experience was positive.

Amazing stay!

Staff was very friendly, help out a lot and had great customer service. We had an issues in one of our two rooms. The staff was quick to fixing the issue and when another issue arise they were happy to help and had to put us in other room for the trip. Definitely recommend staying there again and again! They have a great view of the beach and there staff are amazing.

I had a great time except our room was hot and after the second night. I asked for it to be fixed at 9am before we went out for the day but it was We couldn’t take it anymore

Love it, love it, love it!!!

Pool dirty and broken stairs

It's an old hotel. Rooms weren't the best but it's close to old town..

Fantastic location and friendly staff. There are two restaurants right outside of the hotel if you're looking for something different. A liquor store and a smokeshop.

Classified as a luxury beach front it wasn't that luxurious. I would say its a average hotel. The building is definitely in need of tlc. The staff was top notch and wonderful.

Overall positive. Continued maintenance of this property is appropriate.

The hotel was great.