Nice room

This hotel is on a sad downward slope and has been for years. I tried it again a few days ago, after telling myself I'd not stay here again the last time and I think I've probably confirmed that I doubt I'll ever be back. The only redeeming features of the hotel are the pool, hot tub, sauna and steam room. Even they have their issues. We arrived to find that under 12's were not allowed in the steam room or sauna and this isn't advertised anywhere on the hotel website. One very dissapointed 9 year old boy who is allowed to use both of these at our local leisure centre under adult supervision. The showers were also cold at the pool changing rooms. The rooms are also terribly dated and in dire need of a refurb. Scuff marks everywhere, mould in the bathrooms, dated fixtures. The windows did not seal properly so there is a lot of traffic noise and of course in the middle of winter when it's -2c outside you get a freezing cold draft in your room. Also, my absolute pet hate in hotels, no soft close doors. All night and in the morning you hear doors slamming. I just don't understand why some hotels don't install soft close doors. It just screams of cost cutting and laziness. As a comparrison we stayed at a "budget" hotel brand for our second night in Inverness (the one with all the purple branding) and it was superb. The hotel was almost full but it was silent. No slamming doors, no traffic noise. Until this hotel has had a full and extesive refub I'll go purple from now on.

Yes

Great room, decent food in the restaurant. Only downside is the vulcanic temperature hot tap, could do with swapping it to a mixer instead. Would stay again tho.

Clean modern rooms, Food was a little disappointing for the price point. Only a single staff member at check in, at what I suppose would’ve been the busiest time for check ins

Yes ok

The bathroom is so old and urgently needs replacing,with broken tiles,faulty taps and broken bathroom sealants. The double glazing is at least 25 years old and should be condemned,as the room is so noisy as they do not block out any of the nose,from all the busy traffic. are broken

The pool area is great friendly staff working in the pool area

Staff

Lack of info at reception but we got there in the end. My room was quite dated. First night, the room was absolutely roasting but as I was facing Milburn Road, having the window open wasn’t really an option due to traffic noise/boy racers flying past. Room was filthy to be honest. Short curly hair in the sink, dust and hair down the side of the dressing table, sugar and tea stains on the table next to kettle, hair in the bed, mouldy bathroom, walls thick with dust. There was also a questionable stain on the bed however I couldn’t be 100% sure it was there on mine and my young son’s arrival but I’m 99% sure. Breakfast was good. £13 per day as my young son ate free. Cooked option, plenty cereals, yogurts and berries, cooked meats and cheese, bread for toasting and pastries. Good selection of juice as well. Swimming pool was a bit dated too. On our first visit one of the pool lights was floating on the water with electrical wires attached! Two guys popped out of the steam room and eventually fixed it. I didn’t use sauna or steam room but jacuzzi was nice and warm and the pool was okay too. Lockers require your own padlock and the ladies changing rooms are open plan.

I stayed 2 weeks and I was given a room with a fridge that didn’t work. The chair in the room was broken also, which they eventually changed of I was thankful. However, throughout my stay, the room cleaning was focused on changing towels and tidying the bed , the dust was building up in the room. However, I did throughly enjoy the leisure centre, which was lovely and the restaurant staff was lovely too.

Pillows were hard, duvet was very heavy, bar staff not interested in their customers and very rude. Apart from that the stay was good.

Very good

Nice and clean

Lovely staff. Unfortunately the window was broken in the room with a draft & loud traffic noise getting in. Poor mattress, but otherwise clean, spacious, walkable to town, kind staff.

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Room was decently maintained, window didn't shut properly and phone cable was fraye. Staff were extremely friendly and helpful

The hotel was lovely. The room was clean but cold.. the first night the radiator was not working, so the room was cold.. next day they gave us another room, which was worm, cozy and had everything we need. Food was good ( both breakfast and bar) hospitality was good.

Shocking service from everyone apart from one manager and women on breakfast rest looked like they were forced to be there the pool ladie was on her phone only said hi luckly we had been there before so we knew what to do if we didn't would have been different story we had to get moved rooms because window would not shut and when manager said to receptionist we need new room he replied with so what is the reason your deciding you need a new room so can log it on system we didn't decide the manager did for good reason they kept my food order from dominos at reception and didn't tell me said they called my room but phone never went nor did they think to take it up as well as cleaners coming into our room before we were due to leave and I was in middle of getting changed and person never said sorry or anything for opening door just closed it me and my girlfriend came for our first valentine's day together so thought be good to go back for weekend was clearly a bad mistake and will not be back

Room tidy staff was very nice