The bedding smelled of B.O. & there was no hot water. I thought by staying in the tower I would be in an upgraded part of the hotel. I would never stay here again.

This hotel was convenient and the space was adequate for us. They are in the process of renovating the rooms as they are somewhat tired looking,, but they are clean for the most part. We were booked in the tower room and when we got there they had us on the main floor. We requested the tower room as was indicated in our booking with expedia. My husband had to arm wrestle them to get the additional $12 per night off of the booking when they recognized that the main floor was not what we booked. All good. The restaurant on site was a great addition and the pool and hot tub are great amenities.

They are running a guest of the day program and we were the lucky guest of the days! Little things that count

The hotel was clean and such a good location.

Great stay!

I like the fact they have a pool and that Denny's is just a few steps away from the room. The shower spray is quite nice I didn't like the fact that the bathtub didn't have a bar to hold on to. The water is very hard.

When I booked Sandman, after staying in many around the country, I had expected better. I learned from a friend, after the fact, that this was one of the original hotels in Kelowna and while it was under construction, while we were there, the room we stayed in on the 2nd floor was lacking some of the most common necessities. There was no outlet in the bathroom. The closest outlet was just outside the bathroom, and it wasn't working. I had to use the coffee machine outlet and then the cord for the dryer didn't reach into the bathroom or hall mirror. There was no safe in the room. The toilet paper holder was so annoying as the roll kept falling onto the floor, which was wet from the toilet tank condensation dripping. The tower rooms were only accessible by climbing 10 stairs to the 3rd floor before you could access the elevator up to the other floors. Because we booked 4 months before we planned on staying (due to a great Expedia deal for flight and hotel combo), the price was right! @Sandman - we appreciate the construction did not affect our stay. We didn't ask to change rooms because we had already unpacked everything and it would be too much hassle and we were there for sleep only so we made it work.

Our check in and room was great and we appreciated that.

The rooms are updated but small. The pool is in an atrium where all the rooms in the centre of the hotel have balconies that look onto it. There is a Denny's and a bar in the hotel. The hotel is also across the street from a mall and there are tons of dining options within walking distance.

There was no hot water In the morning, so i had to have a cold shower. The housekeeping knocked at our door 15 before actual checkout which was also frustrating for us being rushed out before it was time. The front desk staff was not helpful, questioning our complaint of the hot water, suggesting that we were the only ones complaining about no hot water, rather than making it right for us. I would say poor customer service.

Bel hotel confortable et bien situé

Property is in need of an update.

This property is getting very tired and is need of a Reno. We were walking down the staircase and the hand railing fell right off the wall. Fortunately no one was hurt. A gentleman was walking by when it happened to check on us and had had already alerted hotel staff twice about the loose railing. Bathroom was stained and grungy. The caulking needs re doing. Just old and tired. The rooms had conditioner and no shampoo!!!

I love this hotel and will always stay here when I’m in Kelowna.

It was a good location, clean, quality as good, and restaurant was average. Out of alot of things on the menu.

We were in the tower. The room was nice and the building was very quiet. We enjoyed our stay.

Just 1 night. Was ok, pool was closed

When you book a tower room with a belcony. That's what you expect when you arrive. Not being put on the main floor with no belcony. Please read the re

Bathroom run down that its complaint. Mold isn’t great to look at

Rooms were run down old and dirty.