It was a horrible experience for our family. The check-in staff and staff in restaurant were nice and polite, apart from this, this hotel just did not fulfill the expectation on Sheraton brand. First, we arrived at the hotel at after 5pm, but the rooms were still not ready to check-in; the staff offered free breakfast for compensation. Next, when we came back to the hotel at night time and prepare to take a bath, there was no hot water supply in the entire hotel, we called the service hotline for help, the staff just replied there was a technical issue, and nothing they can do. We were a family with >80 elderly and a 8 years old kid, since it was quite late already, we cannot find another hotel at that time, the staff just did not provide any help or solution to the issue, we can only took a quick shower. We chose Sheraton hotel since it is a well-known hotel brand, it was ridiculous that this kind of issue happened and there was no solution for the guest. Really feel disappointed with Marriott hotel brand, will not choose any of the brand under Marriott from now on.

hotel too old, poor service

安排住在5楼，设备整夜噪声震荡太大，无法入睡。

Room is small but clean.

El hotel se ve viejo , pero está en buena ubicación , el personal muy atento, el WC muy pequeño

Great hotel. Very clean and in good condition. Location was perfect as well. No complaints. We will visit again.

Convenient location and friendly staff

The staff were all very friendly and helpful. Whenever we had a request or issue they solved it right away. The hotel room was somewhat dated and there were small surfaces that we could tell hadn’t been cleaned/dusted in a long time, like the outlets on the side of the headboard were very dusty. We had to ask the front desk for our room to be cleaned because housekeeping hadn’t come for 2 days. Overall it was fine for what we needed.

La qualité de l’ensemble des services, incluant le déjeuner, est largement inférieure au prix. Le déjeuner, notamment, est nul.

Great location. Clean, but the washroom was a bit dated

Nice rooms and clean

This was our first time going to Ottawa, the Sheraton was like a good location for a reasonable price. We got a room on the 11th floor, unfortunately our view was of a high-rise office building with floor to ceiling windows. The room was nice enough, very good sized and the bed was comfortable. The carpet did not look the cleanest, and the bathroom was quite basic for almost $200 a night. The employees were very friendly and welcoming, they allowed us to check in 2 hours early since our flight arrived early in the day. They also were happy to hold our bags for us on the last day until our flight home, which was really nice. Definitely add the breakfast onto your fee, it’s well worth the added cost. The breakfast serving staff were exceptional, very attentive and friendly. Food was delicious. Overall it was a satisfactory experience, considering the price and our length of stay! I would book again.

Bad customer service

The room was very clean and spacious. The hotel is well-situated, close to touristic attractions and public transport. I had an excellent stay.

Il n’était pas inclus le petit déjeuner

Good location, short walk to parliment and other sights in central Ottawa. Valet parking, but possible to find other options nearby.

Nice helpful staff. Great location near parliament building and Sparks street.

they do not have laundry room

The hotel looks old from the outside but extremely welcoming once you enter the hotel lobby. You can smell the distinct "Sheraton Scent" as soon as you enter. Room is clean and there are daily service during my 3 night stays. The fitness room is pretty good, it has towel, water, headset.

Great in cleanliness and air conditioning