房間乾淨，飯店整體感覺很好。但不建議入住1樓，因為銜接0樓的咖啡廳，聲音吵雜。

Muy buen servicio en todas las áreas

I booked my reservation for the day before my arrival since my flight would arrive in the morning and I didn’t want to wait til normal check in time to gain access to my room. I’m aware of the additional cost but appreciate the convenience of getting into my room promptly upon arrival. I notified the hotel of this via the Expedia app prior to my arrival and again on the first day of my reservation. On the first day of my reservation, the hotel contacted me via the Expedia app and directed me to check-in via their site. I promptly did so, providing all passport details and names. I also responded to them via the Expedia app confirming it was completed. Upon landing in Madrid from a trans-Atlantic flight, I received the message that my reservation had been cancelled for failure to check-in on the start date and failure to notify them. They did charge my card for the first day. When Expedia contacted the hotel on my behalf, they were told the reservation was cancelled. Expedia assisted me in finding a last minute hotel in an area further away from my desired location that was more expensive. Despite this hotel’s ability to communicate to me via the Expedia app they seem unable or unwilling to acknowledge/read communications sent to them via the same app.

Overall, I loved my stay

Todo bien

The floor in my room was very loud! Close to the elevators and the construction 🚧 or remodeling that they were doing. The rooftop is great!

Estadia foi ótima. Funcionários muito atenciosos e educados. Roof Top com bela vista de Madrid. Muito bem localizado.

A nice

Excelente opción de viaje

Tuve una mala experiencia con el personal de recepción, fue poco amable y no educada, tuvo que venir la gerente y me atendió.

Great location, so easy to walk to many places. Would definitely love to come back.

Hotel básico, con buena atención, habitaciones sencillas pero agradables.

Comfortable room but noise from other rooms, hallways and etc was a lot. But otherwise great hotel as always!

El desayuno super bueno. Huevos al gusto recien preparados. El rooftop tiene las mejores vistas de Madrid

Clean room and friendly staff

Loved everything about H10 Puerta de Alcalá! The building, the atmosphere, my room, the view, and the service. I would definitely stay there the next time I visit Madrid.

Never disappoints

Ras

Great hotel in a great location and an amazing roof top bar

The location is perfect, close to everything. The staff is always helpful, the rooms are well appointed, the rooftop is super cool and the food is good