Family friendly hotel that could use a few room improvements. Very courteous staff and conveniently located within the WEM.

チャックインの際に住所氏名以外にemailアドレスや住所など聞かれ、更には Hotels.comの予約が分からなかった模様で、時間が15分程度以上要した。 更にはReceptionistの対応が非常に横柄に感じられ、気分が害された。 永井

The elevators were extremely slow to arrive. There were details in the room requiring repair. Old thermostat still in place with no instructions to locate new one.

Enjoyed our stay and everything was so handy and close by

You have to wait for years to get into the elevator

The staff were very friendly and accommodating to our requests. Very clean place, easy to park, and the food was amazing! My only thing is about how slow the elevator seemed to be. They don't have a service elevator so the staff had to share with guests (which was fine, they were lovely to talk to) it just slowed things down for them I found. We will definitely stay here again!

Nice staff. Clean and comfortable rooms

Very conveniently located. Elevators are pretty slow but otherwise comfortable stay.

The building is showing the signs of age. The bathtub, fittings, etc. are old, There is no carpet on the floor - just hardwood. So, when the person above drags his chair, it makes a lot of noise.

The staff were lovely! They even surprised us with a card and some chocolates for our anniversary. The only downfall was that there doesn’t seem to be enough elevators. The waits were long. And we couldn’t choose the stairs because the fire alarm would sound. A lot of others were also disappointed they couldn’t use the stairs.

Hotel was very clean and beautiful. Conveniently located at the mall. Elevators were really slow. Helpful staff, we arrived before check in so they held our luggage and sent me a text when our room was ready. Would certainly stay again if in the area.

The room we had was very very tired. Everything was old! You could hardly see in the room the lights were so dimmed. The whole floor we were on was dingy and dusty. For what you pay to stay there it was absolutely not worth it. We were not offered breakfast either!!

The staff were super nice. The hotel is showing its age. Room very clean.

elevators are super slow

If you are planning on going to the waterpark or fantasyland, the hotel does NOT allow you to purchase the tickets at the hotel discounted prices. They only allow this for guests that book directly with them which I was not aware of ahead of time. I reviewed the cost and it was the same price to directly book through the hotel. Our room was clean but needs updating. The AC unit hardly blew air and our room temperature did not go below 24 even though we had it set for 18.5. I did go ask for a fan which they were able to provide.

The elevator is horrible slow. The soundproofing in the room was very poor. On our first night, the fire alarm malfunctioned at 6 AM and continued for half an hour. When we left, nobody offered any explanation or apology for this. Aside from the convenience of accessing the mall, everything else was unsatisfactory. I do not recommend it.

Very helpful and accommodating Staff, the Front desk staff, Kat. She was so considerate when I told her the reason why I booked with Expedia. She gave me 4 discounted passes to the Waterpark and gave me a room already to check in so early. She gave us 2 adjacent rooms for my family. I really appreciate all her help to us.

Very nice

I am deeply disappointed and outraged by this experience, and I am writing to demand accountability on the following three points: Unacceptable Breakdown in Emergency Communication: It is completely unacceptable that during a potential fire emergency, front desk staff were physically present but chose to ignore urgent phone calls from panicked guests. This is a severe breach of basic safety protocols. Total Lack of Accountability and Apology: Despite the double false alarms that ruined our night's sleep, neither the management nor the on-duty staff made any effort to address the affected guests, offer an explanation, or apologize for the massive inconvenience. Discriminatory and Unfair Compensation Policy: I traveled on this trip with a group of friends. After checking out, I learned from them that the hotel had proactively offered them a 15% discount as compensation for the disruption. However, because I pre-paid for my booking via Expedia, the front desk staff completely hid this information from me and offered absolutely nothing. Treating guests differently based on their booking platform—assuming that those who stay silent can just be ignored

Smoke alarm went off two nights in a row 2am and 5am.