还可以

I booked on hotels.com, and paid online. Usually in such case, we no need to pay anything when check-in due to already paid to hotels. But the reception asks to use my credit card for an additional US$100 as guarantee in case any food or room expense. I have not used anything, but found the US$100 has not been refunded to my credit card.

Staff were helpful and friendly. Room was clean. We enjoyed the delicious breakfast and the rooftop terrace. Hotel is well located near to plenty of transport and lots of restaurant options.

Excelente hotel, estrutura e equipe. Altamente recomendado. Local de fácil acesso e muito próximo de tudo, inclusive metro.

Parking is not at the property

Localização excelente, apto confortável , bom café da manhã, bom preço. Voltaria com certeza.

La habitación excelente. La gran mayoría del personal atento y cordial.

Great location

Bien accueillis et bon service durant le séjour, chambre propre et confortable

Very good place to stay

Z se d la m

Quiero agradecer al @hotelesparkplaza y a todo su equipo, quienes hicieron de nuestros días una experiencia realmente agradable, permitiéndonos trabajar con tranquilidad y descansar con total comodidad. Muchas gracias por toda la atención y el cuidado.

Amable, buenos quartos, buen desayono

Quarto agradável, café da manhã gostoso. Hotel muito bonito.

Excelente hotel. Muito bem localizado. Área tranquila e arborizada.

Excellent guest services and all of the above. Thank you!

breakfast menu was fresh, good area.

Café Bom

hotel muy bonito en una zona muy agradable de Santiago

Many things didn’t go well. The front staff never acknowledge the arrival of guests and all look like they would rather be anywhere else The room is not cleaned properly - leaving dirty coffee cups and no towels for guests. The hotel is run down and the carpets are awful. And we are not able to get breakfast a little early - even an apple/banana when our tour is early in the morning. Nor will they deliver the breakfast to our room later despite having paid for it. Finally there is no water in the room and staff with not help us at least fill our water bottles in the dinng room before we head out early morning in the hot sun. This has been the worst hotel experience we have had staying in Chile and would not recommend to others. They have no idea what customer service is.