五星級服務, 人員有禮並可提早入房

这家酒店真是太棒了！从进入酒店开始，所有的员工的服务都非常的友好亲切并专业，包括帮助打周边饭店的订餐电话。每天早上的餐厅服务是开启美好一天的期待。下次我们还会再次入住这个酒店。

Y y u u

Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.

Very nice luxury hotel where the staff makes it more enjoyable than you can imagine

Okay

Estuvo fenomenal, solo normar un poco las reglas de la piscina. Habían huéspedes comiendo y tomando en ella, dejándola muy sucia.

it's an okay hotel, very expensive for what it does. all inclusive deals around it are better.

Very clean and quiet

Best of the best. The bestest hotel. Excellent staff. Great food. Beautiful comfy spacious rooms. Incredible beach area. Great pool. Lovely area close to Isla and Marina of cancun. Can’t recommend it enough. So peaceful and relaxing. Wonderful spa and hair salon. Such a nice gym. Amazing week! Thank you tooo much Kempinski Cancun!

Great hotel Great service Great food in the main restaurant Staff is very friendly

Very clean hotel with wonderful beaches Extremely courteous staff.

clean double room was tight with 2 twin beds, overall left feeling accomodations too pricey

The room was clean, the food was excellent, and the staff did everything they could to make our stay enjoyable. I highly recommend this hotel.

This place had the best service I've ever received by hotel staff. The amenities for kids were lacking; which was the only negative really.

El mejor hotel en Cancún

10/10 every time.

We booked this hotel because we got notice that our other Cancun hotel canceled us due to “safety concerns.” Very odd. But we were in Cuba, and had internet in 5 minute spurts only; so we could not do our usual detailed research. We only found 2 hotels available for our 5 night stay (spring break). Anyway we were stuck. Literally, geographically, and expensively.

Rooms were impeccably clean

The service was impeccable, comparable to the Ritz in Hawaii. Very clean rooms, good water pressure. Lots of thoughtful touches like daily 2L water replacement. Spa was nice, massage was one of the best Swedish massages I’ve ever received. We got a 1 hour complimentary tennis court use. No complaints. We will be back.