nice staff

Fresh breakfast

The staff at check in were very friendly. Upon checking into our room it was clear that the air didn't work - the central air had a flashing warning light and the room had been equipped with a plug in fan and a plug in radiator. Luckily we didn't need to use either as we were travelling with a child and the radiator would have been burning hot to the touch and the fan was incredibly noisy so she'd have never slept. Not an issue for us but in hotter or colder weather I'd have wanted a room change. On top of this, when the shower was running water leaked from the ceiling onto you, as if a pipe above had burst, dripping water that had filtered through dirty ceiling and plaster onto the person showering. Again, if our daughter hadn't been asleep when we'd noticed this we'd have asked for a different room. We did inform reception of this in the morning and they did apologise. There were also silverfish in the bathroom. Overall, the hotel is fine, and we didn't pay a lot for our stay. It is a very convenient location but it just felt like the room needed quite a bit of general maintenance.

Spacious rooms and great location. Also great breakfast!

Very dated hotel reception area could be improved dirty glasses laid around leaving no option for guests to have the complimentary ice tea

Nice and comfortable stay. Family Room was good and spacious. Kids loved it.

One of the worst stays we've had. We were given a faulty room with a broken ac unit, instead of offering a room replacement we were given fans, which caused my 5 year old to vomit due to constant fluctuations of the temperature. The complimentary water tap was out of order and when we asked for bottled water we were told those are only given to suite rooms. I was not aware of this prior to the booking. Also housekeeping only came to clean for one out of 3 nights of our stay to clean. Overall the staff were not accommodating to our issues or did we feel they were a concern for them. One of the worst stays we've had.

I stayed for 12 nights and the hotel staff really did look after me. My bedroom was spotless every day, the reception and restaurant staff were very welcoming. I would definatly stay again. Thank you!

Staff totally incompetent and room downgraded without any communication.

Okay

Good location and great sized room

Room door broken, left sat the floor for 30 minutes waiting for maintenance. Asked for sofa bed to be made twice and came in that evening and it was t made.

Very helpful staff. Lovely room

The room was very nice and clean, but old worldly but I like that. Only down side was the double bed was actually two singles put together and the join was uncomfortable. Also the pillows were too soft which I did point out to reception but there never really did anything about it despite saying they would.

The hotel and staff were all 10/10. However, the hotel claims to have EV charging and does not which is extremely inconvenient!

Excellent room, comfortable, good wifi and TV reception.

They tried to charge me for breakfast even though it was clearly shown on my booking, I had to prove this (not a good start). The TV didn't work in the room for the duration of our stay. Be aware of additional parking charge of £15. No obvious wheelchair access from the disabled parking places. Staff in the restaurant were very attentive.

Lovely staff, very helpful. The bathroom was okay but one or two mold spots around the bath seal which were a bit unsightly. The bed had feather pillows which I am allergic to so had to request replacement. This was dealt with strai

Just wanted to say a huge thank you to all the staff who were so kind and helped us get into the car park in the heavy snow when our car couldn’t make it!! Absolutely couldn’t fault this hotel, the room was clean, lovely and spacious, in a great location easy to find and get to. Breakfast was really great and overall the stay was such a reasonable price, all of the staff were friendly and so helpful. Would absolutely recommend, thanks again :)

Hello, as a regular customer stating at this hotel I found at this time I wasn’t issued what I needed for my reasons in stated when I booked this hotel, due my partner suffers with depression & anxiety, the room I picked on the picture showing 2 big windows with city views, but this time it wasn’t accommodated to my partner’s needs, I even rang the hotel to make sure that it was the right room I will be staying, and I was assured it was. My stats are always addressed but this time I was quite disappointed.