I cannot recommend this hotel based on my experience. Our stay started with being assigned a room where the shower had not been properly cleaned. The hotel moved us after we reported it, although the head housekeeper who inspected the room appeared annoyed by our request.
After checkout, I noticed an unexpected damage charge on my American Express card. The hotel never called or emailed us before charging my card. I only learned about it after discovering the charge myself. Following American Express's recommendation, I returned to the hotel to ask for an explanation.
The front desk manager showed me a photo of alleged damage on his phone but refused to email or provide a copy. My wife was only able to photograph the image on his phone screen. Staff also referred to the charge as a "convenience fee," despite claiming it was for damage.
This was our first overnight stay away from home with our baby. We spent very little time in the room and only used the bed. The alleged damage shown did not reflect anything that occurred during our stay.
The most concerning part was the lack of transparency. The hotel charged my card without notifying me, refused to provide evidence, and could not explain how the amount was determined.
Afterward, I found at least one public review describing a similar disputed damage charge after checkout, along with many reviews mentioning the property's aging condition and maintenance concerns. I have disputed the charge with American Express.
