The hotel it’s self was very nice, well situated, the young man on reception was a bit moody I thought and not overly helpful

I loved the sitting room which had very interesting historical references. The bedroom was very clean and the bed comfortable. The hotel is in a great location. I took a drink from the Tap bar into the sitting room and relaxed after a busy day. I would definitely stay here again and will pass it on to anyone I know who wants to visit Arundel. The staff were all very friendly and welcoming.

The location of the Norfolk Arms in Arundel is great. Coffee shops, restaurants and the castle itself are all a short walk away. However, I can see that the rooms could get stuffy in the summer as the windows only open about 6 inches and there is noise as guests come and go from the rooms in the courtyard building. The simple reason why I would not stay here again; the bed pillows are the worst I have ever seen in a hotel. They were hard and flat with minimal filling. I placed a sweater inside one of the pillow covers to use that night as no amount of fluffing did anything for what they provided.

Location is excellent, gated carpark small but worth the fee for me. Room was excellent (superior selected) with all facilities expected. Staff were excellent, a very professionally run place.

Room clean breakfast lovely

The room just a bit dull…functional but dull.

Staff were amazing, breakfast was good, our shower leaked alot otherwise all good.

Ideal location with car park

Clean and tidy, but dated and showing it’s he now. A baby blue bathroom sink with cracked sink (rm 15) and firm bed detracted from the overall stay.

Great setting, extremely helpful and pleasant staff. Secure parking.

Staff great and super clean

A nice welcome at the Norfolk. The bar manager was particularly welcoming and informative. Clearly a professional who spoke to all with a positive and helpful attitude.

Very nice English breakfast

Cosy bar and large lounge to relax.

Staff were

Quaint hotel in the centre of town. Good location for the castle and walks.. My room was in the main building. Room was a bit dated but clean and tidy with a proper walk in shower (a must for me) that was pretty decent for an old building. I didn’t have breakfast. Reception staff were friendly and helpful.

Plenty of shops nearby. Excellent barman, very friendly and knowledgeable

Comfortable room

Well situated in the centre of Arundel. Room was fine, with a comfortable bed. Excellent dinner and friendly staff. Hotel is in a very old building, parts of which are showing their age. Good value for an overnight stay and would use it again.

Super place , beautiful area