The complimentary’ breakfast was not serviced/ delayed on the Friday morning of our stay because staff didn’t show up. When I followed up with management, she was rude and kept telling me I didn’t pay for it and that it was complimentary, not once apologizing for the inconvenience of me having to scramble to feed my family. As well, even with the pro activeness of a phone call earlier in the week explaining that the hotel was hosting a sports team and ensuring that they would be enforcing quiet hours, we got woke up Friday night at 11 with noise. Overall, the staff didn’t seem to really care about customer service.