冷氣壞掉，半夜一點多，修理到快半夜2點，等待修理，無法睡覺

This is the second time I spent my holiday in Sheraton Denarau Resort. It is excellent for a family holiday. Excellent facilities and service.

Our villa was a disaster. It rained all night and there was a leak in the roof and it flooded our front foyer where we had our shoes and few other belongings. So naturally our belonging and shoes were soaked. Next morning we requested to be moved but the hotel was at full capacity due to the mini hurricane that’s what we were told. The manager and front desk staff were polite and understanding. The housekeeping staff were amazing. All the restaurant staffs on both sides were just amazing and wonderful. Food was 10 out 10. We paid lots of money for the villa that was not up to par.

Fantastic staff and facility for a family holiday

Wonderful stay which I can’t really fault. The refurbished rooms are a significant improvement and genuinely luxurious.

Amazing staff, grounds, buffets, and villas. Our trip and experience had some bumps in the beginning, as the parts of the property and rooms are under construction (due to be completed in October 2026). The staff went above and beyond to make it right, and blew us away with their Fijian hospitality that knows no equal. Our stay was magical a filled with memories we will carry with us forever.

We stayed in a newly renovated 3 bedroom ocean front villa, this has a living area, kitchen and 2 bedrooms (1*king, 1* 2 doubles) downstairs and one king bedroom upstairs. Very child friendly with no sharp edges# for small kids to hit. Overall a very pleasant environment and experience. 2 small quibbles, shower in upstairs room to ok ages to heat up and the drain is to small. The newly renovated stairs needs to have the only sharp edges on the non skid plates rounded off with a file. Small things.

2 bedroom villa really spacious and good facilities within the room. Was perfect for our young family. Buffet breakfast was excellent too. Check in was disappointing as our room wasn’t ready until 415pm

The property was clean and has lots of amenities. Our 2 bedroom 2 bathroom villa was very spacious! We had a great time. I’d stay here again.

Staff are amazing, however, we had quite a lot of issues with our room which was frustrating. Firstly, the door was broken. The staff had to replace the entire lock system the following day, which meant a night/day with easy access to the room. Secondly, the air conditioning was broken and the engineer was on site regularly to try and fix it. Eventually they refunded one night accommodation because the air conditioner couldn’t be fixed in one of the three bedrooms (and boy oh boy was it hot and unusable). Thirdly, the air conditioner in another bedroom overflowed and leaked water everywhere. Despite all of this, we loved the place and had a great time. Beautiful staff and a gorgeous place with great food, pools and drinks. Would go back!

Amazing

Staff were absolutely beautiful-so friendly and thoughtful

Staff and service great 👍 they went above and beyond to make our stay pleasant.

Very comfortable

Lovely facility friendly staff nice clean rooms. Would defiantly stay here again. Buffet breakfast and dinner was amazing with lots of choices for adults and the kids.

Great

Amazing staff. Very helpful. Very good place. Hope all appliances were working. Loved the stay and the island and place.

3rd time there. always happy with all the amenities and service

Everything was more than expected.

Room was great. Staff is so friendly and helpful